Rena
My absolute WORST EXPERIENCE!…BEWARE!
I want to RETURN my FULL order! I ordered on October 1st for $134. After 5 business days of no communication regarding my order I sent an email, left voicemail, and Instagram message to cancel my order as of October 7th. When Elyka contacted me with options 3 days later on October 10, I told to her continue with a full order cancellation. But still, the order shipped out on October 12th. 5 days after my cancellation request and 2 days after communication with your representative. So, I would like a full refund. I shouldn’t have to pay for shipping and shipping protection for an order I requested to be canceled BEFORE those costs were incurred. I was really looking forward to doing business with Glo Melanin but customer service is even MORE important than the product to me. Others praise your companies communication with them. But unfortunately, for me that has not been the case and that’s is very disappointing. As of today, October 16th, I still have not heard back from Elyka regarding my response to her email on October 10th. And yes, I check my spam folder regularly. They have a GOOGLE phone number that they NEVER ANSWER or return voicemails…or at least mine. They do not respond to their Instagram messages…or at least mine. And they only responded once to email…probably AI Assistant because it never replied back as a real human or good customer service representative would do. All their contact methods are BOGUS and USELESS! I have your package and have not opened or used any products. All 9 items are present in the package. I feel there is no need to try it, then like it, but then be worried of the customer service experience the next time I’m ready to reorder. Even still after receiving the order on October 15th, I sent an email early morning requesting a return label and full refund…and not to my surprise GLO MELANIN has not responded in any way. This has been beyond frustrating…NEVER WILL I EVER RECOMMEND THIS COMPANY! This REVIEW is from a REAL CUSTOMER! And yes, I have filed a complaint with the BBB as well.