Glo MelaninReviews of glomelanin.com

Very professional and courteous.

Elyka!!! Made my day! Super attentive, nice, and easy to converse with! She assured me that the peach yoni wash and the yoni oil were not discontinued just out of stock until further notice, they are working on revamping which is super understandable. Thank you Elyka!! ♥️

Thank you so much Elyka for handling my issue so promptly! Thank you for taking over from Nia, who consistently asked me the same questions over and over!

Elyka has been amazing! I’ve had to communicate with her for a recent order & it was a pleasure every single time! I will always be a proud glomelanin customer!

Dealing with Rio,and Nia was wonderful. Both were so kind and understanding of my situation. I couldn't have asked for better. Thank you to both of them for your help

This company charged me monthly for a product I bought once. Disgraceful. Do not order anything it’s not even worth it.

I’m very happy with customer service provided by Glo Melanin. They’re making great use of their AI agent Nia, whom provided a response to my email, expressing concerns, in under five minutes. I’m usually against most AI features, however Nia’s quick and detailed response removed anxiety from the confusion I had regarding my order. I needed changes made to an order I placed before it processed and Nia stated the rules policy that created understanding, without overpromising. Two hours later, I received an update from Elyka (a human) and that was the most satisfying part of my customer service experience. Elyka understood my concern and resolved the issue immediately; offering an explanation and security on the next steps. The AI agent was absolutely helpful, but nothing compares to the satisfaction you get when being heard and valued by a human. This is my first purchase and interaction with Glo Melanin and I couldn’t have asked them to handle this situation better. I look forward to purchasing from them again soon.

They did their best to get me my missing package! They ended up reshipping it no additional cost! The person who helped me, their name is Elyka! She did such a good job and tried her best to resolve the issue! One thing I would complain about is the AI’s constantly taking the place of the human agent or just getting in the way lol!