Nthabi K.
Terrible customer service
Terrible customer service Really disappointing experience with GlobalWork. I signed up for a 7-day subscription and realised the platform wasn’t for me. It automatically renewed and I contacted support immediately after the payment went through because I didn’t want to continue and hadn’t used the new subscription period. Instead of actually helping, I kept getting the same responses about their policy, even though their own policy says exceptions can be considered individually. I asked multiple times for my case to be escalated to a supervisor or manager. I’m still waiting for that escalation, and now they’ve simply stopped responding. Extremely frustrating and honestly some of the worst customer support I’ve dealt with. UPDATE: GlobalWork reached out to me after seeing this review and has now refunded the renewal charge as a goodwill gesture. I appreciate that they eventually resolved the issue. However, I do still feel the customer support experience leading up to this was unnecessarily frustrating, especially after repeatedly asking for my case to be escalated.
Response from Global WorkAug 22, 2026
Thank you for sharing your experience. We're sorry to hear that the way your request was handled left you feeling ignored and frustrated. Regardless of the outcome of a refund request, you should receive clear communication from our support team, particularly when you've specifically requested that your case be escalated. We take your comments about repeated responses and the lack of follow-up seriously. We've refunded your order in full, please check your inbox for a confirmation from our CS team. We apologize for the disappointing support experience and appreciate you bringing this to our attention.