Global Traveler Reviews | Read Customer Reviews of globaltraveler.us.com

Global Traveler Reviews | Read Customer Reviews of globaltraveler.us.com

Global Traveler reviews

Showing 39 reviews with 1 star · Clear filters

Melissa A S.
Oct 13, 2024
This is not the global entry site. THEY WILL NOT REFUND YOUR MONEY
They made this seem to be the real site and its not. They says you can ask for a refund but when I did they would not refund my money. They charged me $300 but the correct government site only charges 120. What a scam. I guess they make their money by scamming people. Please make sure you are on the government site before entering in your credit card.
Response from Global TravelerOct 30, 2024
Dear Melissa, Thank you for sharing your feedback and we apologize that your experience with us was not positive. It is important to clarify that Global Traveler is an independent company that offers consulting and support services for applications to programs such as Global Entry. We make it clear on our website that our service is not affiliated with the government and that the fee we charge includes personalized assistance throughout the process. We understand that there may be confusion, especially regarding the fees we charge. The fee we listed covers the full support we offer, while the government fee for Global Entry is $120, which is paid directly to the government. We are always looking to improve our services and the transparency of our communications. If you have any further questions or concerns, our team is available to help. Best Regards, Global Traveler Customer Service
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Jacqueline B.
Oct 2, 2024
Horrible experience- it’s been a month…
Horrible experience- it’s been a month and I keep getting an email response asking for more information- that I already filled out in the initial form. And the phone number keeps disconnecting me. I was told this must be a 3rd party for Global entry! Which was not made clear when filling out the application.
Response from Global TravelerOct 30, 2024
Dear Jacqueline Blohm Thank you for sharing your experience. We are sorry that your application process was frustrating. Our priority is to provide effective and transparent support to all of our clients, and we are sorry to hear that you have experienced difficulties. Receiving requests for additional information is part of the process to ensure that your application is processed correctly. This may occur if there are errors or omissions in the data provided initially. In addition, we would like to clarify that Global Traveler is an independent company that provides support in the Global Entry application process. This information is available on our website, and we apologize that this was not clear to you during your application. We are here to assist you and resolve any outstanding issues. If you are still having trouble contacting us, please try again or email us at [email protected]. We are committed to ensuring that your experience improves and that your application is completed successfully. Best Regards, Global Traveler Customer Service.
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Not H.
Sep 25, 2024
Breached data
Good Morning, Thank you for processing my recent renewal and approval for Global Entry. According to the email received, the new replacement card should be received in another week or so. I am contacting you with an associative concern. This morning, I received an email with a bill (see attached PDF) from the Town Hall of Sao Paulo, Brazil (have never been there BTW) who is introducing another $172 USD fee. I am confident that this is a SCAM. What I find disturbing is that it does contain information that I recently shared with you for my re-application. It contains my name and address (easily found on Google) but also apparently has my correct email and the statement clearly identifies "Global Entry" on the body of the statement. Can anyone from your organization provide me with a response to HOW this group came across my information I provided to you in trust for your required approval activities?
Response from Global TravelerSep 25, 2024
Dear Customer, Thank you for bringing your concern to our attention. We want to assure you that the email you received is merely a service note regarding the value of the service contracted with us, which we send to all our customers as tax receipt, and there are no additional charges or fees from the São Paulo government. You can rest assured that all data provided to our company is fully protected and kept confidential, in accordance with our privacy policy. We strictly follow all data protection laws to ensure the security and confidentiality of your information, which is used only for your Global Entry registration and after the process is completed, all data is deleted. If you need any further clarification, we are available to help! Best Regards, Global Traveler
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Debbie C.
Sep 23, 2024
DO NOT USE!!!
DO NOT USE this Global Entry service. Do yourself a favor! Go straight to government website to apply. Using this service is so cumbersome and does NOT accellerate your application time at all!! And ultimately, they have all access to your login and information. They should be shut down.
Response from Global TravelerSep 23, 2024
Dear Debbie, We are very sorry to hear that your experience was not as expected. Our goal is always to offer a service that facilitates and speeds up the Global Entry application process. We'd like to clarify that we created the login for your convenience, as described in the process, and always send all access details so that you have full control after approval. We see that your application was successfully approved, and that you already have your Global Entry in hand. Regarding the processing time, it's important to note that delays are due to the government review, which can vary. While some applications are processed quickly, others, like yours, require non-automated review and can take anywhere from 6 to 24 months. In your case, the review took 4 months, which is above the average processing time. Most of the new applications we handle are approved within 1 month, and renewals often take less than a week. Please contact us directly so we can resolve any further concerns. We appreciate your feedback and the opportunity to improve! Our contact mail is [email protected] and our contact number is (407) 641-3729. Best Regards, Global Traveler Customer Service
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Ed L.
Sep 17, 2024
iInability to connect with number provided in response to my renewal reqest.
You call the number, notified you are first in line, wait a long time, and then the hold just drops our without anyone coming online. I provided all info for my partner and me to renew our GE but the response came back as if i requested a first time GE pass. Ed Lanford
Response from Global TravelerSep 23, 2024
Dear Ed Lanford, We understand that your experience was not what you expected and we want to make it right. Your feedback is important to us and we are here to help. We wanted to let you know that your Global Entry renewal is in progress. While it may seem like a new application, we needed some updated information to move forward, so we requested it via email. Your renewal is currently under government review and we will notify you immediately with any updates. We will also be in touch via email and phone to ensure all of your questions are answered. If you have any questions or if there is anything else we can do to assist you, please don’t hesitate to reach out. We are here to help! Best Regards, Global Traveler Customer Service
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Tonda C.
Sep 12, 2024
Have tried 3 times to complete process
Have tried 3 times to complete process. Go through entire application, get to payment and it keeps denying credit card. I have tried 3 different cards. They are good. It is NOT the cards
Response from Global TravelerSep 23, 2024
Dear Tonda Collins, Thank you for bringing your payment issues to our attention. We understand how frustrating this situation can be. Since you are having trouble completing the payment directly on our site, we recommend using PayPal as an alternative. We can provide you with a PayPal link to facilitate the payment, and we will handle the follow-up manually. Please note that you may need to fill out the application form again to ensure all details are accurate. To proceed, please contact us at [email protected] or call us at (407) 641-3729, and we will assist you promptly. Thank you for your understanding, and we look forward to resolving this for you. Best Regards, Global Traveler Customer Service.
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Daniel D.
Sep 12, 2024
would not cancel membership
would not cancel membership
Response from Global TravelerSep 23, 2024
Dear Daniel D, Thank you for your feedback. We understand that you may have concerns about your membership, and we're here to help. Please reach out to us directly so we can assist you further. Our contact mail is [email protected] and our contact number is (407) 641-3729. Looking forward to resolving this for you! Best Regards, Global Traveler Customer Service
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