Jill D.
Reactivating global entry
I have been trying to get my global entry re-activated for 2 1/2 months now. I cannot get through on the phone line. I’m unclear on what the problem is. I have had it for several years and travel across the Mexico border often. I am very frustrated. Please help me to resolve this problem. Thank you
Response from Global TravelerSep 17, 2026
Dear Jill, our records show several follow-up emails, but we have not been able to reconnect with you. We understand that your main question is what remains outstanding and how to move forward. Please call (407) 641-3729 or email [email protected] with “Trustpilot – Jill Deen” in the subject line. We can verify your contact details, explain the status recorded on your case, and identify the specific next action. If you have already replied to earlier messages, please forward that conversation so we can reconcile the correspondence. Global Traveler Customer Support




