james O.
I would not reccomend this company to…
I would not reccomend this company to anyone!! They have terrible customer service and have left my employees in the street!!! Ari 22:06 Welcome to Global Luxury Suites. Hello James. How may I assist you? james 22:08 I need to speak to Deborah in billing please Ari 22:08 Ok. Let me see I can connect you to my billing department now. james 22:08 I have guests arriving to your hotel and there is an outstanding balance of 700 dollars from 4200 and is unreachable. she said if the balance isnt paid they cant check in and my guest will be on the street Im not very pleased with this service to be honest Ari 22:09 Can you tell me what your global account number is? I do apologize for any issues this may have caused you. I will do my best to have your issue resolved. What is the Global your guest's account number? james 22:12 313561 Ari 22:18 I am contacting billing now. james 22:18 ok Ari 22:18 I apologize for the delay. james 22:18 ok Ari 22:24 Are you able to pay the balance today? james 22:24 yes i have sent the card to Deborah to take the money She is not answering emails Or telephone Ari 22:24 I am transferring you to a representative now. One moment please. You have been transferred to: Stephanie. james 22:24 we have paid 3600 usd already ok Stephanie 22:26 Hello, I will be happy to try an assist you james 22:26 Hi Stephanie 22:26 I do not see the $3600 payment. do you know when that was made? james 22:26 yes with SARAH ISAACS and 700 this morning they were made seperately because we have been having trouble with the cards there was 700 balance outstanding and Deborah sent me a form to pay the rest which I have, but she said she hadnt received it and does not answer now plus the clients are arriving soon so they have no where to stay Hello Mohammed Shadaab wajib, Thank You for choosing Global Luxury Suites! Please click the link below to sign the required credit card authorization. Please note, a copy of front and back of your credit card may be required and can be uploaded directly through the link. This authorization form must be completed by 11-22-2018 at 4:00 PM. Click here to begin Thank you for your business! Regards, Debra K Billing Coordinator Global Luxury Suites (p) 844-893-3465 x 5657 [tn:8554618] This is what Deborah sent me for the last payment which I have sent james 22:29 I know its thanks giving etc, but my emplyees are going to be out in the street if this is not sorted out i cannot allow that Stephanie 22:32 Please give me another moment to check this. james 22:32 ok Stephanie 22:35 Unfortunately, it looks like the keys are on hold so we are not able to release the keys james 22:35 exactly thats why i need to make the remaining payment which is proving very hard at the minute can you not take the remaining payment? or does it have to be Deborah ? I cant have my employees left on the street, please help... Stephanie 22:38 Unfortunately, I am not able to take the payment . james 22:39 Ok so now what do we do? Stephanie 22:40 Unfortunately, at this point, it will have to wait for Debra or someone else in the billing department james 22:40 Ok so when do they come back? its 11pm here in the UK Stephanie 22:42 Someone will be back at 9 am tomorrow james 22:43 So my emplyees will be denied entry today even though you have 3600 of our money? Stephanie 22:43 I can try and reach someone in the meantime, but unfortunately, i can't guarantee anything Unfortunately, all balances must be paid in full prior to check in so keys are on hold james 22:44 well I am trying to do that and i have carried everthing you have asked! Its not as if I have gave you 100 dollars only... Read james 22:46 So I have to tell the guests they have to find somewhere for tonight? Delivered Chat closed.