Global Luxury SuitesReviews of globalluxurysuites.com

Provided a suite that wasn’t cleaned since the last guest. Blood on sheets, toenails in the bathroom, filthy. Then, refused a promised credit of one night after I left. Horrible experience.

I stayed at 8 Harrison Ave. I was scheduled to stay for 14 days, but only made it to day 4. Sunday evening upon checking in I found the washing machine broken, tv broken, living room lamp broken, bedroom lamp broken and the place is very dirty. The floor is even sticky. I sent an email immediately to inform GLS and to get help. Monday I received no response to my email so I called them in the afternoon. They hadn't read it yet. I waited while they found my email and tickets were issued for the repairs but not for cleaning. They said they would talk to housekeeping first. Tuesday repairs were made. I asked about cleaning and again was told they would get back to me. In the evening I wanted to shower and noticed when the washing machine was fixed they dumped the nasty water in the shower leaving it unsanitary and unusable. I notified GLS of the issue immediately. It was after 5pm so I receive no response on Tuesday. I had to bath in the Kitchen sink. Wed. I again asked for cleaning. I was told housekeeping was already there but they would come again. It would be scheduled for Thursday. I am now having to bath for the second day in the kitchen sink because the shower is gross. Thursday I returned at 5pm looking forward to a shower and being able to take my shoes off for the first time in the apartment (dirty sticky floor). Unfortunately, I returned to a dirty apartment. I call again and am told housekeeping had cleaned and would not be returning. That is when I took the attached pictures of the larger issues as the smaller debris and the sticky floor don't photo well. The apartment was not a sanitary/safe environment and after trying to work with GLS for 4 days, I ended up leaving and going to a hotel. Oh, the shower felt good! I requested a refund and GLS and they offered to refund me 4 days! They refuse to refund me in full because the contract states non-refundable. I guess it doesn't matter if they hold up their end of the contract to provide a livable space. I wish I had read reviews or checked the BBB (1.4/5 rating) before I booked my stay. I would have gone elsewhere. I hope my experience helps you decide to go elsewhere.

Beware...when reserving a room, you will first be asked for a credit card number. So far...so good. Then you get an e-mail stating that you have to provide all kinds of personal information that leaves you exposed to identity theft. So...you want to cancel because you are unwilling to expose yourself to identity theft? 30% charge...even though you had NOT consummated the reservation since you did not provide the addition personal information requested. This company is far more interested in snagging deposit money then they are about customer service. Oh, and the customer service representative was rude, cut me off, and then blew me off and basically said it's billing's responsibility to deal with me...click...dial tone. Wow...worst customer service I have EVER experienced. Read additional reviews about this facility and their management thereof, and you will choose another property to visit. If there was a way to give zero stars, that's where I would be rating this terrible organization. STAY AWAY!! Check Google Maps for additional reviews...ALL BAD!

I had a reservation at GLS Cleveland and it had to be postponed because of the PANDEMIC. At first, they did not want to give me a credit, but eventually agreed. When I tried to redeem my credit, they told me I only had a month to use it. When I then tried to redeem it, they did not get back to me. GLS CHEATED ME OUT OF MY REFUND.

This group Churchill Living - Global Luxury Suites are fraudulent- they have stolen $5,000 from my visa card and I never even confirmed any reservations. Please be aware and my advice is to avoid them completely. They ignore communication and refuse to engage in any dialogue

As the evidence shows (i have the attachments and happy to share), my wife made the reservation in question in August of 2019 through VRBO and cancelled it through VRBO on 1/14/2020; a full 3 months in advance of the booking date. If you see exhibit A, page 2; you will see proof that VRBO knew this reservation was cancelled on 1/14/20 and in fact refunded to us a service fee of $238. Moreover if you look at exhibit B; also sent to my wife by VRBO; this reservation was marked CANCELLED as of 1/14/2020 - again 3 months in advance. Moreover, in the emails between my wife Mary and Arlen Boris of Global Luxury Suites; he admits that this reservation could be cancelled on 14 days notice. See exhibit C, page 2; where Arlen Boris claims we never received any cancellation "14 days prior" as the excuse for this obscene and illegal credit card charge. Indeed my wife never realized this was an issue with Global until May when they contacted us. We thought VRBO had informed Global that we had cancelled back in January. VRBO had assured us since January 14th that we had successfully cancelled this reservation and owed no money to anybody. We never signed any documents with Global informing us that the reservation was non cancellable. We never received any notice saying this from Global nor did we sign anything. From the moment we heard from Global we informed them that this reservation was cancelled through VRBO and if there was any miscommunication it was between VRBO and Global. Moreover - on 5/3 when Global emailed us we said we don't underdstand this reservation was cancelled months ago and they said OK they would look into it. They then charged our card over $2100 and refused to return it; as well as keeping our $827 deposit. Moreover the reservation was for 5/14/20- 5/18/20 when DC was in lock down due to Covid; so we could not have traveled there from NJ anyway. Global are thieves and swindlers and should be avoided and investigated by consumer affairs in NY state.

We stayed at the one in Washington DC. The location was fantastic and the people in the building, the concierge and the residents, were great. The apartment was bigger than advertised and had gift baskets and everything you would expect. The problems; there was dirty paper towels left on the sofa. The mattresses were old, dirty and sagging, especially the pull out sofa mattress. It was beyond disgusting. but the biggest problem was with Global Luxury Suites' customer service and false advertising. We booked this through Hotels,com. Our visit to DC was only 2 nights so what appeared to be affordable for our short stay became extremely expensive due to a hidden cleaning fee of $100. When I called to explain we made a mistake and did not understand this was not a hotel (with hotel services and no extra cleaning fee) they basically said too bad for you, No refunds. They told me us we not not check in until 4pm and there was no where to leave our luggage. The concierge said that was not true but GLS customer service led us to believe it was true. I might chose to use a service such as this for a longterm stay, but for 2 nights never again,

What a rip off! Booked and paid in full in advance for my stay, unfortunately my business trip was delayed for two weeks so I contacted the accommodation to try to modify my booking to the new date. They refused to reschedule, offer any kind of refund or do anything at all, completely unreasonable. Such poor customer service & I will now have to find & fund accommodation for my upcoming trip. Very disappointed & would certainly NOT recommend to anyone!!