Global Luxury SuitesReviews of globalluxurysuites.com

We booked an apartment in downtown Miami for Easter holidays. When we arrived there was bedding only for one double bed not the sofa bed required for all of us to sleep comfortably . There were also was inadequate towels for the week and essential items ofkitchenware Missing to allow to use the self catering side of the flat. We managed to get through to Customer Services. Who said they would try and sort it on Monday, which they did to a degree, but in the end we gave up. We found that the sink was blocked and the microwave sparked. We managed to sort this out with maintenance on site ourselves in the end. We requested a refund for two nights without bedding, but have not heard back. Emails and their response response is dire.

We stayed at the one in Washington DC. The location was fantastic and the people in the building, the concierge and the residents, were great. The apartment was bigger than advertised and had gift baskets and everything you would expect. The problems; there was dirty paper towels left on the sofa. The mattresses were old, dirty and sagging, especially the pull out sofa mattress. It was beyond disgusting. but the biggest problem was with Global Luxury Suites' customer service and false advertising. We booked this through Hotels,com. Our visit to DC was only 2 nights so what appeared to be affordable for our short stay became extremely expensive due to a hidden cleaning fee of $100. When I called to explain we made a mistake and did not understand this was not a hotel (with hotel services and no extra cleaning fee) they basically said too bad for you, No refunds. They told me us we not not check in until 4pm and there was no where to leave our luggage. The concierge said that was not true but GLS customer service led us to believe it was true. I might chose to use a service such as this for a longterm stay, but for 2 nights never again,