jacqui T.
many many problems with my order
i first have to honestly say that my discrepencies were solved in the end, but they were significant enough to be mentioned in a review. i ordered glasses and recieved them 8 days later, but they had ink stains all over them so i had to send them back. trying to get ahold of the office was almost impossible, it took me a week. i would be on hold for 40 mins and then the call would just disconnect. this happened about 4 different times. then when i finally talked to someone the company's phone wasnt working so i tried calling multiple times on different phones and it was the same problem where the persons voice cut in and out. finally i got the proper paperwork, and after they recieved the glasses back it took 3 weeks to process and make new glasses. not a big deal, except when they never came. i checked the tracking number and the glasses were never recieved by the post office. i emailed several times and was told different things everytime. its wrong to tell someone that they will recieve something within 1 day that hasnt even been shipped. it took 2 months after me sending them back and them making the glasses just for me to get the glasses, but the worst part about the whole thing was trying to email and not getting any response sometimes, and being told so many different things that weren't true. in the end they gave me 10% back(or so they say, i havent seen it yet) and an apology. so it took a total of 3 months and a huge hassel, so it just wasnt worth it.



