Hy0423a
Room for Improvement
I placed my order Dec 28 to reframe my glasses. The total cost was $75, thanks to a promo code. They said they ship most orders within 10-12 business days. I didn't receive my order until Jan 28. In the process, I called the US number several times but could not get through to anyone. After I sent an email directly to Coco Leni’s website, I heard back about my order. But even then I had to stay on top of them. At one point they said they’d shipped it but when I checked the USPS tracking details my order had not been mailed. While Coco Leni’s advantage is that it is competitively priced, it was the most affordable option I could find to replace my glass lenses, it took considerably longer than expected and left me waiting in the dark. The extra effort it took to find out about my order’s status was a headache and stressful. Maybe they are a new company and going through growing pains. I have no way to know. TBH, my glasses turned out alright. But next time I’ll prob order from Warby Parker.



