Katy C.
Worst customer service I've ever had
I am appalled at the way I was treated by this company. I originally ordered prescription sunglasses for this site. When they arrived, they were the wrong ones. It turned out that they had mistakenly shipped mine to another customer and theirs to me. I immediately received a garbled email and phone call asking if I had the wrong pair of glasses. Okay, sometimes companies make mistakes. However, the company then sent me several very rude demanding emails asking me to package the glasses up, send them back, and somehow include the receipt for the shipping so they could refund me my money. I let them know this was not convenient for me, as I work during all hours the post office was open except for Saturdays. This interaction took place on a Monday and I heard nothing from the company. On Thursday and Friday I then received a shipping label and a subsequent pushy and rude email asking me to send it out right away. I hadn't even gotten the original email with the shipping code yet as they sent it in the early hours of the morning. All in all, I've never had such terrible customer service, or rude obnoxious emails from a company. I will never shop here again.



