GlercbikesReviews of glercbikes.com

I ordered 3 bikes and helmets for the grandkids. The bikes seem to be built solid and not cheap. The people at Glerc were great with the two issues I had. A wicker basket was damaged during shipping and they sent me a new one no charge. Also one of the helmets was never delivered. Two came taped together but not the third. Glerc again was terrific and sent a new replacement helmet free of charge. Also everything was delivered before Christmas! I would recommend buying from Glercbikes to anyone! Thank you Glerc!

Nonostante i problemi con le spedizioni Glerc provvede tempestivamente alle richieste dei clienti. Ottimo riscontro positivo sul prodotto come da descrizione al momento dell’acquisto

I have had great communication with the company who has gone over and above to make sure we got the bike before Christmas, amazing service and would highly recommend them Thankyou so much

As others have said AVOID AVOID AVOID! if you want a Glerc bike buy it from Amazon with free delivery and returns and often cheaper than the Glerc site. Customer service is slow and poor and very 18th Century! As for the 15% restocking charge to take an unopend unused item back, well its just a joke. Dont waste your time or money just buy eleswhere.

I have had similar issues with deliver. The bike has still not arrived. I have had responses from the company on email telling me they are looking into where the package is etc but after these reviews I'm requesting a full refund.

We searched for a bike for a our son for christmas and came across this company with a bike we agreed on, unfortunately it was out of stock so I contacted them and was told it would be in stock soon, we waited and eventually it came back into stock so we ordered it. We waited before getting tracking information and was originally given between 2nd and 5th December for delivery. The status never changed throught this period so I contacted them to ask for an update, I was told sometimes the courier doesnt update along with a lot of other reasons. I spoke to the courier who told me they hadn't even been given the bike, so i got in touch again to be told, as they had been caught out they admitted it actually hadn't been sent out and was still in their warehouse but would be sent out. Eventually we received the bike which was left thrown under one of our benches while no one was home, after inspection of the bike turned out there was damage to the bike from improper protection during transit, brake calipers ground down, suspension leaking oil, pedal arm ground down all from metal to metal contact and insufficient care. After emailing them about this they offered £20 refund and a touch up pen, this wouldn't even cover a tiny amount of having the bike repaired. I advised it would need to be a substantial refund or a replacement bike. They upped the refund to £30 again no where near enough. So i asked them to send a courier to both collect and deliver the replacement bike as this was a christmas present and we didnt want to chance him not getting a bike, was told no this cant be done, backwards and forwards for a couple of days until last night, they sent an email advising a courier would collect the bike and drop off a replacement to then be sent another email telling me this was for another customer which breaks data protection as it included the customers name and address. Advised what is good for one customer is good for another but again told no. Sick of going backwards and forwards with this company on what should be a simple fix so have requested they collect the bike for a full refund which is now going to cost us more money to buy locally. Stay away from this company.

Awful. Paid for goods. Never arrived. Chased up and I was initially advised they would contact the courier. The next day said item was out of stock

The company is fraud. I have ordered since start of November, still no answer. They only sent a tracking number which doesn't change at all. Fraud ,avoid at any cost