GlassesShopReviews of glassesshop.com

I have no idea where my glasses are, no way to track them and no one else does either. I will never order from here again. Hopefully one day they show up I guess🤷🏻‍♀️

This is my first time ordering From you and I feel like it’s taking forever to get my glasses. I can’t review on the glasses yet because I still haven’t gotten them. They said it’s because my sunglasses are being done still but in the meantime I’m having trouble seeing and really need my new prescription. I’ve ordered from other online glasses places and it never seemed to take this long. I hope I really love the glasses for this wait..

The glasses selection is nice, there's a lot to chose from. However, you'll never see your order. I used their BOGO coupon to purchase two single focal plain glasses. No polarized lenses, no transitional, not even blue blocking. Just regular single focal prescription glasses. I received an email stating that my order was received. Then I received an email that they were processing the order and that it may take 3-4 business days to process the glasses and then 7-20 days for shipping after I receive a shipping confirmation email. 14 days have gone by since the last email. I haven't received any email about my glasses. I checked my order status online and it read "order status: shipping." Great! I'm excited to see my glasses, try them on, and write a great review! Foolish of me to think that. A few more days go by and I still receive nothing in the mail or in my inbox. So I go back to the GlassesShop website and start a chat with support. I ask for clarification on my order. When someone finally responded I was told "they're finished from the lab and will be shipping soon." This was three days ago. So, what's soon? Why have I yet to receive a shipping confirmation email? Why was I sent a "Please write us a review!!" after ONE week of ordering my glasses when you know I never received them? Then another week goes by (today) and I see "a reminder to review GlassesShop." Probably shouldn't press for reviews until it's confirmed the customer has received what they've ordered. I was drawn in by the BOGO coupon, but I should have paid the ten extra dollars to order from Zenni. My boyfriend ordered from Zenni, all the bells and whistles on his glasses and sunglasses and received his order within 10 days. When there was something wrong with his pair he sent them back and received his replacement within a WEEK. The only emails I receive from GlassesShop within a week is pressing for reviews. If you're not planning on wearing your glasses for a few months, buy from GlassesShop. Otherwise, save your time, energy and money a look at the hundreds of other online glasses store.

Still waiting to receive my order. It takes way to long with no updates.

Good quality glasses, not expensive, nice frames.

I use Glasses Shop all the time. My glasses are great.

Each time I would message a person about a question it would take forever for me to get a response. When I was trying to add the FREE pair to my order with my other pair it was not taking off the glasses that should be free. I told the person I messaged they told me the pair I picked were included in the free choices (which I knew already) because I picked a pair from the link. I ordered anyways and just said forget the free pair. I then messaged them back asking them how I could get my free pair they said you have already ordered so there’s no way unless you pay for them and you tell me the order number and I reimburse you but will take so many days to return on your card. That person was COMPLETELY unhelpful to me and just didn’t care, and took forever to respond to me each time. When at the top it would say respond time 1min. Once I get this pair that I ordered I will never use your company again. I had such a bad “first” experience. I hope you get better customer service then that.

Shipping is taking a very long time