GlassesShopReviews of glassesshop.com

I read reviews before I purchased something. Looked pretty trustworthy so I went ahead and bought a pair of glasses. I ordered May 15, & they didn't ship out until last day of May. That didn't really bother me much. They ship from another state so it took a while, but it finally arrived in California (where I live) June 3. Then all of a sudden on June 6, tracking says it's back in the state it shipped out from. I contacted the company and I was told "it's likely that it got lost in the mail, we can either make you another pair free of charge or refund you." Three stars since they gave me my refund. But I am so disappointed that I didn't get my glasses as I was really looking forward to using them. I refused the replacement because I was scared it would get lost in the mail again. Also read some other reviews and realized I wasn't the only one whose glasses got lost in-transit somewhere. & the dates on these reviews are pre-pandemic. I dont know what's going on with shipping and why it's a more-than-once occurrence. Pretty good customer service though, so there's that. EDIT: BUT please think hard before purchasing. I think these actually ship from China and they take forever (some claim three months).

Just received my glasses and I am not thrilled with the frames. I asked if I could exchange the frames and was given an address in Ann Arbor, MI. but no further instructions. I looked up the address and it is a residential house. I expected to receive a return slip to print out or any kind of instructions. I have read reviews and there a lot of negative comments. Prescription lenses are perfect, just not the frames. I tried emailing and live chat but have not received any response. Need some help with this please.

Good experience

Size: L June 19, 2020 These people are very shady. I am disabled and needed glasses badly because mine got broke. i went to eye dr and got script but could not afford their price . so i went on line and ordered from this UNPROFESSIONAL BUSINESS.Well the next morning my brother came by and brought me new glasses that he went and got from my eye drs office. I was unaware because he wanted to surprise me .So 17 hrs after i ordered i called to cancel my order after being on hold an hour i was told i could cancel and get all my money back minus an 8.95 processing fee.. then at 10pm the same night i get a email telling me my lenses were already being processed which is bull because i wear multi focal lenses which they dont have them there they send off to get them made no way were they made that fast...also they were ordered at 6pm i know they arent open 24 hrs.. They told me i could get 64 dollars back out of 215 because i had to pay for lenses.Im 60 years old and never experienced this type of shady crap from a business. I will be contacting BBB Monday also checking with pay pal to see if theres anything they can do and let them know of this companies practices. also my brother in law is an attorney.. already spoke with him and hes gonna look into it ..BEWARE DO NOT DEAL with this company

I was not aware they came from China, so the 2 months wait was unexpected. I received distance glasses instead of the ordered intermediate distance... their support now tells me that the read/interm/distance option I their form is irrelevant... regret not buying local. Won't try again with these people.

I waited two months for the glasses, but customer service was really nice and helpful. The glasses are pretty, prescription is accurate.

Both, my daughter and I love our glasses! We love the quality, they are nice and sturdy

The post office lost the package and glassesshop didn't hesitate to offer to remake them at no cost. And they gave me points for my inconvenience, when none of it was their fault. Responded to emails in 24 hours during the pandemic! Glasses finally arrived and they are perfect!!