GlassesShopReviews of glassesshop.com

This was a special kind of prescription and they nailed it! Love my glasses and Glasses Shop. I highly recommend them!

Poor quality

I recently purchased 4 pairs of glasses from GS and this is not the first time I have bought glasses from GS. Two pairs of the glasses were fine(other than a loose bow) and two pairs were not. The pair that had the blue blocker on it seem like they are cloudy so I definitely do not recommend the blue blocker on your glasses. I also bought my first pair of progressive lenses and I physically can’t see out of them. Everything is blurry on that part of the lens.I contacted GS and after multiple emails back and forth they said it would take me a while to get used to them.( I had already told them I had been trying to get used to them). All I wanted to do was exchange my glasses for a pair without progressive lenses.note: They say they have a 💯 customer satisfaction return for any reason and I went back and forth through many emails and I had an issue with not being able to see out of my glasses. I even let the cloudy pair go because they just ignored it. Finally, My choices are send the glasses back and get half my money back or send in my glasses and get points to my account. I am fine with returning the glasses because I can’t see out of the damn things but I have to pay to send them back with a traceable package and pay to have new ones shipped. So it costs me more money. I read about the satisfaction guarantee and I can tell you I will not buy glasses from them again. I am not happy having to pay more money when I have already paid for 4 pairs of glasses. My two pairs of sunglasses are fine and other than one pair having a slightly loose bow they are fine which is why I gave 2 stars. ***update**** I originally made this review and I was upset and gave them 2 stars I have since changed it since their customer service staff reached out to me and offered to replace both pairs of my glasses. They applied points to my account so I can pick out new glasses that I can see out of. I did not have to pay to ship the others back which is what I was frustrated about. I was appreciative of the resolution.

I purchased my glasses early may. I bought 4 pairs. The order was only processed July 24 and received yesterday. They are garbage. The lens is wrong. The frames are flimsy junk material and I was promised a full refund yesterday by Tonya at customer service however today the phone line is disconnected. I am so disgusted by this rip off.

1st time buyer but will be my last. Website said 3-5 days for single vision glasses. Placed order and paid in June and after 10 days of no glasses and not hearing from them, I inquired on the status. I was told it will be the end of July before they can get me my glasses. If you want to wait 30 days for new glasses, these are your guys.

I am on hold for the 3rd day. I have left messages, but there is never a return call. I have also send two email messages. As noted in other reviews - customer service is virtually non-existent. Trying to save on glasses and stay in my insurance allotment, I ordered here. The reading section is great, the lens offer only a blurry view. Now, I cannot get a return authorization, and I have learned a lesson. Buy the glasses. Pay a bit more and get glasses from your doctor - they can, and will make it right. Here, I have little hope of getting funds back. The problem may be with the prescription, or with the glasses - who knows.

The good news first. LOVE my glasses...excellent quality. The bad news.. Took a month to get them but with covid and UPS delays I guess that is understandable. Customer service number just rings but emails are returned. I am very happy with what I paid for my new glasses and wished I purchased two now because the wait was longer than I expected. I did not order two because I wanted to see the quality and am definitely satisfied with quality...

I purchased prescription sunglasses back in December of 2019 and had a "mirrored" coating put on them. I can not wear these glasses as the "mirrored" finish is causing extreme blurriness. When you look across the lenses you can see tiny ripples all across each lens. I was on hold for almost 1 hour with customer service who never picked up. I left a detailed message on the vm and never received a call back and I also tried to contact someone via this company's online chat and still no response. Customer service is poor! Unfortunately I just ordered another pair of sunglasses not knowing I ordered from the same company. If you're looking to fix a problem, this is NOT the company to buy from. Customer service is unresponsive.