GlassesShopReviews of glassesshop.com

Prescription was not accurate, blurry vision, entered prescription identical to what is on the prescription, and multiple other eyeglass stores online, got the prescription completely accurate.

lOVE THIS SHOP Love these peaople - they are careful and helpful.

My glasses were an Excellent fit and the style is completely beautiful. I will be purchasing more soon.

I'm very satisfied with my glasses I recently ordered. I can see better with the glasses and I get alot of compliments about my glasses. I like be my glasses I definitely would recommend people to order from glasses shop.

UPDATE to GlassesShop Reply: You were supposed to refund my money. You assured me that USPS was sending my order & to"wait a couple days". A LIE. NOT expected was you requiring me to re-purchase my order. A decent shop would have sent a new set at no cost. Dishonest and bad practice. You lost 4 lifelong customers who wear glasses, potentially $1000's over $109. And again, this response is simply insulting. Nice job. Hope it was worth it. SUMMARY: From April 30th order to June 25th shipment (1 mo & 27 days) - GlassesShop sent my order via USPS which ended up in CA (I'm in WV). GlassesShop lied & told me that my order would be redirected to me, but actually sent back to GlassesShop. After almost 2 months since my order was placed, GlassesShop REFUSED my many requests to have a new order created and expedited at no cost to me. FINAL INSULT: I was compensated with a $5 shop credit towards a NEW order, for my inconvenience. >>Details of my correspondence between myself and GlassesShop: 1. I purchased via the BOGO promo GlassesShop was running, on April 30th, 2021. 2. Notified they shipped May 18th. 3. 20 May 2021, the left from Pontiac, MI, and arrived in Hyattsville, MD on 21 May 2021. *this is a 1 hour drive from me. 4. On the same day, it was shipped North to Harrisburg PA, then to Lancaster, PA. 5. May 22nd, glasses left Lancaster, PA and sent to the opposite side of the country, arriving at The City of Industry, CA on May 23rd. 6. My order then left City of Industry 15 minutes North to Covina, CA. Covina then sent it BACK to the City of Industry, CA, where it sat, until Tuesday June 2nd. ONE month since leaving Ann Arbor MI. 7. I was not notified by GlassesShop, but had to do the footwork myself. (I didn't realize how much time had passed before checking again to see the actual mistakes). 8. May 26th, Emailed GlassesShop requesting an update and to find out WHY my glasses where all over the country eventually landing in Southern California and remained there. 9. May 28th received email stating that it was a mistake on behalf of USPS, and they will reship my order to me, and to "wait for a couple of days for update and delivery." 10. June 4th: 36 days after ordering - No update from GlassesShop, or USPS. I emailed GlassesShop again for an update. 11. In my email, I requested: A. Timely delivery. B. Full refund to compensate as a customer service courtesy, being a return customer. 12. June 4th: Email from GlassesShop: We apologize for the inconvenience that is causing you. Concerning your case, we could remake the glasses for you and upgrade the shipping to expedited service at no additional cost to you or we could process a full refund plus 500 store points (note: 500 store points is equivalent to only $5) to you. Thank you for ordering from GlassesShop. 13. June 13th: I responded I would like the refund - AS LONG AS my original order had been redirected back to my address, as I was told by GlassesShop on May 28th. 14. June 6th: response from GlassesShop was that USPS told them it may take a while to process the order back, but they would be refunding my purchase. (refund received June 7th with my whopping $5 for my inconvenience) 15. June 15th: Emailed requesting an update of my shipment. USPS website stated that redelivery was not possible (as GlassesShop had assured me they would) that they were sent back to GlassesShop. I then requested that GlassesShop expedite my glasses to me OR re-make them and expedite to me at no further cost to me. 16. June 15th: received reply from GlassesShop: We checked and we already refunded your purchase, and gave you your 500 store points ($5). AND as a "valued customer" would "help me upgrade my NEW order with expedited shipping - at no cost". They asked that I send my new order number so they can upgrade to the expedited shipping. 17. Emailed GlassesShop requesting again, that they reprocess my new order + expedited shipping AT NO COST TO ME, as a customer courtesy for all the inconvenience they have caused, stating the fact that my request would cost GlassesShop VERY little, to keep a returning customer with 3 other family members who wear glasses. 18. June 18th: received reply from GlassesShop as follows: "We are sorry for the inconvenience brought toyou, we would like to tell you that we have processed the full refund to you and the 500 points ($5) is additional compensate and as we stated in our last email". I then responded to their email as follows: "Does Glassesshop really think that 'good customer relations and retention' is only worth $5?? Esp. if the entire issue was at the fault of your company? 19. Final response from GlassesShop re:my order stated that they compensated me already with the $5 & thanked me for being a customer.

Worst company ever. They lied and said I didn't upload my prescription while ordering glasses since they sent the wrong glasses. Then they wouldn't give me a refund and charged me to fix the prescription. Liars and thieves.

Pleasantly surprised at the speed, fit, and low cost of my new glasses. I mistakenly ordered wide frames, but that was my fault. Pleased in every other way.

Wife loves bo