Jackie M.
Had a bad experience but they made it right
This was my first time ordering glasses online and I was unaware that I would need a PD number from my doctor. I used the tool the website provides to measure it myself and with a family member. Needless to say I couldn't see out of the glasses. I messaged customer service to see if I could get a refund and they told me to go to my eye doctor and get the correct PD number. I honestly don't want to deal with the hassel of making another appointment and then having to wait more than 2.5 weeks for new glasses from this company. My previous glasses were broken by my 2 year old and I'm in a hurry for new ones. Now I know to always ask for my PD number in the future but I'll be buying my glasses elsewhere from now on. On top of the glasses being unusable for me, the frames I ordered were very poor quality. Guess I should've expected it considering how cheap they were. I felt like my toddler would accidentally snap them the first time he picks them up. Edit: The company has reached out to me and offered a one time refund as a courtesy. I appreciate them getting back to me and will probably consider shopping from them the next time I need new glasses. Now I know about the PD number for the future. I do think it may be helpful to have this information on the main site page so that others will know ahead of time about this number.
Response from GlassesShopAug 25, 2022
Dear Jackie, Sorry for the inconvenience. Please send your order number to us, so our customer service could help on your issue. Thank you so much for your patience.




