GlassesShopReviews of glassesshop.com

Great quality for the price!

I can’t believe these glasses fit so well! I was worried about choosing and measuring myself, but they turned out more comfortable than the ones I have gotten from the optometrist’s office! I feel lucky to have found a company with low bridge styles at great prices!

Style, price, and quality

Second order after I broke my first pair. Just went to my previous order and duplicated it. Same frame, prescription, lens. Simple ordering and came quickly.

EXCELLENT CUSTOMER SERVICE AND THE GLASSES ARE A GREAT FIT AND THE PRESCRIPTION IS PERFECT

The worst part of the experience was entering the script the physician wrote while ordering. I had to do research to confirm I entered the correct numbers where they went. I think being able to take a picture of the script and upload is a safer option. That being said I ordered 4 pair with 2 separate scripts. One pair came in perfectly and the other 3 with the second script were incorrect. HOWEVER it was my error upon entering the script. I called and made an exchange with the corrected script. Customer service experience was great! And we only had to pay for shipping the replacements which was more than reasonable! I was so happy to be able to fix my error so smoothly.

Left bow coming apart after 5 days,chip in left glass, blemish on left glass.6

Bobbie Kanary 6:57 PM (1 minute ago) to me I ordered frames and lenses from Glasseshop May 20. I filled in the order form with prescription numbers and also attached scan of my prescription from the Dr. I paid for expedited delivery. The next day I realized I had made an error in my address and sent a correction on May 21. I received notification my order had been received on May 22, acknowledging the correction in the order. I was informed that expedited can't be delivered to a PO Box so I had to find a way to have a street address, even though I'm in a rural area. I received notice that my order had shipped on May 26. I received the glasses May 30. The glasses seemed strange right away but I know it can take a little while to get used to a new prescription. However, the problem was pronounced, so I had the glasses checked by the optometrist office on May 31, and found that the prescription had not been correctly followed. They found that the Glasseshop had added a correction for astigmatism and I don't have astigmatism. I was disappointed but I wasn't upset because I knew the policy of Glasseshop was to refund anything returned within 30 days. I notified the company of the mistake, believing they would make good on it, as it is a clear mistake on their part. I needed to have a backup pair while the original glasses were corrected, so, believing the policy would be followed, I ordered another pair of glasses and also sunglasses June 3. I again attached a copy of my prescription. The Dr. had reexamined my vision and ascertained that the original prescription was correct, I did not have any astigmatism. In addition, he added more correction to my progressive near vision. That was to be on the new glasses, but obviously since it was added later, I didn't expect it on the original glasses. I received confirmation of that order on June 4. I reported the mistake in the original glasses on June 3. However, shortly after I ordered new glasses I received a notice from Glasseshop that they denied any mistake. That was June 4. They sent a notice saying I could receive a refund and told me I didn't have to return the glasses. This was after June 4. Since they denied there was a mistake on their part, I quickly canceled my second order before it could be started, as it was clear they would make the same mistake again. Had they checked the glasses before they sent them, they would have found the error. I sent a message on June 4 for them to stop the new order. Then I received an email that in order to get a refund I had to send in the glasses and would only get a 50% refund. Again, this was a mistake on their part. It is not that I wasn't "satisfied", which is supposed to be grounds for refund, but that the lenses were not correctly made. I have the proof of what was done, and I expect a refund. This is shoddy customer relations, denying an incorrect order, and unwilling to refund their mistake. This is NOT about the change in the ADD value to the second order. Obviously that was not in the original prescription so it would not apply. It is about the CYL number which should not have been applied. Again, I have had these glasses checked twice, and found in error. I have had my vision checked twice, which took time to get a Drs appointment, and the original prescription was correct, but it was not followed. When a refund policy is stated, a customer should be able to expect that errors would be refunded without a big hassle. I should have a 100% refund plus postage. A company of integrity would do that.