Karen L.
Tried once, never again
I placed an order on Nov 4th and have been checking to see the progress (it's very slow btw). Then on the 12th, I tried to login and was not able to through Google and tried to reset my password, but did not receive any email to do so. Tried to "Live Chat" and took like 30 mins before someone can on, and I missed a few chats, so an email was sent for me to review their message to me....that I would need to sign in to view! I called them Customer Service # and was hold for 15+ mins and still never spoke to anyone! Live chat did work after almost 2 hours and was literally told that I could sign in with their new updated link...HELLO?! Is no one paying attention over there? They said they could reset my password for me, but someone would reach out after 24-48 hours. What company waits that long??? After I indicated that if I didn't get access to review my order that day I'd cancel/request for refund, they provided me with a "status". Said it was ship, but couldn't provide a tracking #. Currently waiting for a few more days before I'm going to request a refund on my card. I read the reviews and thought this was legit, but dealing with their "Customer Service" is literally the worst!
Response from GlassesShopNov 14, 2023
Thank you for your review. We sincerely apologize for the inconvenience that may have caused you. Our website is currently undergoing scheduled upgrade & optimission. You may please visit our new website URL: https://www.myglassesshop.com/ for your order. Also, we've helped reset the password for you. Please check our email for the temporary password and create a new password after for the security concerns. Moreover, your order has been shipped out from our our lab and on its way to our sorting facility in US which you should be receiving it in approximately 9-15 business days. The tracking# shall be available in about 3-4 business days. Much appreciate your understanding on this matter.