GlassesShopReviews of glassesshop.com

I ordered frames and lenses from a few different online companies. The ones I wear the most are from Glasses Shop. I absolutely love them and I’ll be ordering more.

Poor quality lenses. They can't execute prescriptions accurately. Frame fell apart. Customer service was completely unresponsive. Stay away.

Glasses frames were filmsy and only lasted six weeks before one side of frame completely fell off (and I was never careless with them). Should replace for free but they don't! NEVER will I use this company again.

Good variety of glasses. The prices are great too. I have ordered twice from them and usually it doesn't take too long to arrive.

I’ve tried a lot of online sites for glasses, this one was by far the easiest to navigate, virtual trying and a useful guide for choosing the right frame, wide variety , quick to ship and perfect..just took a photo of my rx, prices were outstanding.. will be back soon !

Ordered 3 pairs to pick 1. The pair I chose is super cute, comfortable and stylish for a great price, and i'm very happy with that part! 5 stars for the glasses/products! Their customer service/return process however is HORRIBLE. It’s been a week of me emailing and doing Live Chat and they have been completely unresponsive to initiate my returns. The Live chat agent just stopped responding in the middle of the chat today. So now I was tricked into paying for 3 pairs thinking I could return 2 of them (per their own policy), making the glasses not as affordable as I expected. If it weren't for this horrible customer service experience, I would have rated 5 stars. If you are ordering a pair that you know fit well and you won't need to return, then it is definitely worth shopping here! Products are great. ***UPDATE: changed from 2 to 4 stars. They responded after this review and processed my return. No refund option though, only store credit or exchange. But they made a reasonable effort to make the return process very easy and worth it.

I have been a customer for at least 4 years. Each time I have purchased eyewear I have been impressed with the online website experience, service, and ease of ordering as well as pricing and accuracy of my orders. Quality has been great, you will not be disappointed.

My glasses didn’t take long to ship. I’ve ordered 4 different glasses in the past. I will continue to order from this site.