GlassesPros.comReviews of glassespros.com

I am skeptical. No communication after placing order. Not even sure if they got my prescription. Customer service sucks! There were 2 charges on my credit card. I feel like they just robbed me of $309. Going to turn them into my credit card company. It must be fraud. I haven't even received an order number yet and its been 13 days. Yet they charged my card. I haven't even received a receipt for my purchase. I wish i had read reviews first. They sre terrible. Can i give zero stars? Update- February 3rd and still nothing. Did they just steal $309? Time to report it to my credit card company. How do they stay in business? Update #2- I really wish I had read reviews first. Trust me you don’t want to do business with these people. It took forever to get my glasses. Once they arrived they were terrible. The progressive lenses were all messed up and I could not wear them without getting a headache. I was so frustrated I ordered a pair of glasses from Warby Parker. I got them within days and they were perfect outside of the box. I am wearing them with no problem. Their customer service is excellent. I wrote glasses pros and said I wanted my lenses remade. They agreed to do it but will charge me another $50 to have a pair of lenses sent to me so I can go and have them put in the frame somewhere else. There’s also no guarantee that the lenses will be correct as I have no faith in them. So then what? I have to pay another $50? I have already paid $309 for a pair of glasses I can’t even wear.

Fast and easy .

I will never purchase from this site ever again. The product comes from Canada and it has to pass customs to be processed. It will cost me $40.00 plus weight to return $71.00 back to them. DO NOT BUY IF NOT FOR SURE OF THE PRODUCT. I would have given ZERO stars if possible. CUSTOMER SERVICE SUCK AND NOT HELPFUL. JUST RUDE. I wish that I had read the review and BBB reviews before buying from this site.

Very easy to use website! Totally recommend! :)

I was very excited about ordering from this company, but hesitated to review it prior to receiving my order. I did so any way and here I am having ordered Dec. 29, 2021, on January 17--still no glasses and none insight (no pun intended). In my emails, they inform me the glasses have not arrived at their facility, and close the ticket without satisfaction. I have tried to cancel my order and refund money without success. I would not order again from them.

Been waiting for my glasses for almost 2 MONTHS

Ordered two pairs of sunglasses in a buy one, get the other half price promotion. Was charged for two pairs, but was only sent one. Contacted the company to find out happened and when I might expect my second pair. The rep couldn't give me an answer and said she would get back to me. When I didn't hear from her, emailed customer support asking to either credit my credit card for the amount paid for the second pair or let me know when I could expect to receive the pair. Finally, received word from GlassesPros that the original order had been delivered, but nothing about the second pair that I had paid for. Had to turn it over to my credit card company to handle the matter. This was a simple matter of either sending the second pair and letting me know when I could expect to receive them or crediting my account for the glasses never sent. Customer Service 101. Instead it necessitated several phone calls and emails.

This site was easy to navigate, it’s pricing was also on point. I am in the middle of a home purchase, and needed a new pair of glasses so I may drive to my new destination. I was very excited they had Gwen Stefani frames as well.