GlassesPros.com – Your Trusted Online Eyewear StoreDiscover the finest selection of eyewear at GlassesPros.com, your one-stop destination for high-quality glasses, sunglasses, and prescription eyewear. Our Commitment We, at GlassesPros.com, are committed to providing our customers with a seamless online shopping experience for all their eyewear needs. We offer a wide variety of styles from top international brands and designers, ensuring that you will find the perfect pair of glasses to match your style and vision needs. Why Choose Us We understand that choosing glasses online can be a daunting task, and that's why we've made it our mission to simplify the process. Our user-friendly platform allows you to browse and select from thousands of frame styles and lens options, all from the comfort of your home. Customer Satisfaction What sets us apart is our dedication to customer satisfaction. We value our customers and are constantly striving to exceed their expectations with our exceptional customer service. Our team of highly trained customer service professionals is always ready to assist you, whether it's helping you choose the perfect pair of glasses or answering any queries you may have about our products or services. Quality and Affordability At GlassesPros.com, we prioritize quality and affordability. We believe that everyone should have access to superior eyewear without breaking the bank, and that's why we offer competitive prices on all our products. Additionally, we offer fast, reliable shipping and easy returns to make your shopping experience even more convenient. Our Reviews Don't just take our word for it - check out the reviews from our satisfied customers on TrustPilot. We're proud to have earned their trust and are committed to maintaining the highest standards of service. Join Us Today Join the GlassesPros.com community today and experience the difference. We look forward to serving all your eyewear needs.
GlassesPros.com (glassespros.com) has 1,750 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Website
glassespros.com
Category
Vision & Hearing
Location
Blaine, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 62% of reviews.
Latest
Most recent review: October 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I originally was very frustrated with my order because it took almost a month to ship and it was impossible to get in touch with them. But now I have my frames and they are as ordered.
Response from GlassesPros.comJan 6, 2023
Hi Paula thank you again I'm glad we were able to get you your order and everything worked out. I apologize our customer service was not the best at the time of your order. We have taken your feedback and improved our customer experience by hiring new staff and creating new processes. Thank you again for shopping with us.
LW
Lisa W.
Extraordinary Glasses Experience!
Quality glasses, great selection, and incredibly easy to get exactly what I wanted!
Response from GlassesPros.comJan 3, 2023
Thank you for this kind review Lisa! We're so glad you had a positive experience shopping with us.
MA
Melissa A.
Worst Customer Service!!! Wrong Item.
I placed my order on October 5, 2022. I chose PURPLE frames per the frame photos on their website. I provided my prescription from my eye dr. I followed up via email several times over the weeks following, to inquire as to the timing of their delivery because either no one answered after waiting on hold or the "mailbox was full" when I attempted to call. I finally received my order on November 21, 2022! I opened the package and the frames ARE PINK!!! I have now emailed pictures and my complaint 4 times without any resolution. I supposedly spoke to the owner of the company himself and was told they are not willing to return the glasses and provide me with a refund. In fact, he assured me he would follow up with me the following day with some sort of resolution and I have yet to hear from him. Completely unacceptable given I ordered PURPLE and received PINK and provided photos!!!
** I strongly advise you to shop and purchase through another company.
Response from GlassesPros.comJan 19, 2023
Hi Melissa I apologize you haven't had a great experience shopping with us. We definitely sent you the correct frames. I know they don't look purple in person but it's the way the manufacturer Modern Optical took the picture. As well, the screen on the device you ordered your glasses from can show different colours. We have mentioned to Modern that the picture does not match the in-person colour and they said they will look into this. We have sent you an email to refund you for the frames.
YS
Yemithsu S.
Look.
Look.. it took forever (almost 2 months) but I got them. With the proper prescription and let’s face it.. they have brands others don’t. These glasses are nice! Well done! I am truly enjoying these glasses and I did get the works- transition etc. - if you can- I would just go ahead and order- just be patient- it’s not fast food. You don’t get this kind of quality in a rush. Thankyou glassespro!!
Response from GlassesPros.comJan 3, 2023
Hi Yemithsu thank you for your kind review. We're so glad you love your glasses! We apologize it took awhile for you to get your glasses. We do our best to get out orders ASAP but with some orders they take longer because of the custom nature of the prescription lenses.
JC
JACKSON, C.
My man Jay hooked up made me look…
My man Jay hooked me up!!! made me look perfect his customer service was great 👍 he went over the top to make me happy- The quality of the glasses and frames was on point I will be going back for my next pair thanks Mr. Jay…. Thanks
Response from GlassesPros.comJan 3, 2023
Hi Jackson we're so glad you had a positive experience shopping with us! We make sure the frames and lenses we work with are of the highest quality. We look forward for your next order!
PW
Patty W.
Support Family-Owned Business!!
I especially appreciated Jay's attitude, despite the phone ringing off the wall (a good thing!) and him being buried in snow with no courier in sight! Yet, he aims to please and you just can't help but want to do business with a company that is so personable with fab reviews! I am so looking forward to receiving my order and supporting small businesses! Our nation's lifeblood!
Response from GlassesPros.comJan 3, 2023
Hi Patty than you for this kind review of your experience shopping with us! Yes Jay went above and beyond when everyone was snowed in on the west coast. We hope you enjoy your glasses!
JA
Jacki
Great Value for Frames, Lenses, and Customer Service
I recently ordered frames (and lenses) for my daughter. First, GlassesPros were 60% cheaper than her dr. Secondly, the customer service was outstanding, I received one call asking about axis, I was caught off guard and said it must be zero. I received a second call from Jay, stating, "with this prescription, it seems odd the axis is zero, please double check." I did and infact Jay was right. Excellent Customer Service!!!
Response from GlassesPros.comDec 20, 2022
We're so glad you had a great experience shopping with us Jacki and that we were able to get the correct glasses and prescription for your daughter. Happy Holidays!
JJ
Julia J.
Poor communication and wrong Rx before getting order three months later
Update as of 1/23/23: After my below update and emailing to request a full refund, I received a voicemail and email saying that they would be fixing my order ASAP. A couple of weeks later the glasses arrived. The new glasses are fine. The saga took three months, and I bought new glasses in the meantime, so I would have preferred a refund instead of a replacement for the bad prescription, but the cost was low enough that it wasn't worth fighting with them about. While I appreciated their efforts to try to make it right, it was too little, too late, and didn't acknowledge that I was requesting cancellation/refund. Will obviously never use them again.
Update as of 1/2/23: Finally received the glasses a couple of days ago, more than two months after placing the order. Unfortunately, the prescription is wrong, and my vision wearing the glasses is much much worse than with no corrective lenses. I have a pair of glasses (from elsewhere!) with the same Rx, so I know it's not a problem with the Rx itself. I immediately emailed glassespros again and have yet to hear back. (But did just get a request via TrustPilot asking for more info about my order...). Stay away!
(Original review follows)
Placed my order on October 18th and then ...crickets... on 10/29, I got an email asking how I liked my glasses, but I hadn't yet received even a shipping notification. On 11/7, I got another follow-up email, so I replied and said I hadn't received them. I received a prompt reply from their support team asking me for my order number -- and then, more crickets. I replied again, nothing.
On December 15 I received a notice that my order had shipped. Two months after I placed it!
I don't have the glasses yet, so I don't know if I'll be happy with them. In the meantime I purchased glasses from another company. They were three times the price for identical frames, but arrived in under a week. If GlassesPros.com had been even a little more expensive, I would have requested that they cancel the order and refund my card, but as it is I suppose as long as the quality is okay, I'll be happy to have an affordable backup pair.
Response from GlassesPros.comJan 23, 2023
Hi Julia we appreciate you updating your review. I apologize it took awhile to get you the correct pair of glasses and you didn't have the best experience shopping with us. If there's anything else we can do to make your experience better please let us know.
