GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comMay 19, 2023

Hi Linda thank you for sharing your positive experience with us. We understand that it takes a lot of trust to purchase from a company after seeing mixed reviews, and we're very appreciative that you decided to give us a try. We're thrilled to hear that you found value in our prices and had a smooth and speedy delivery process. Customer satisfaction is at the heart of our operations, and it's encouraging to know that our communication and packaging met your expectations. We continuously strive to keep our customers updated and ensure their orders arrive in excellent condition. Your feedback is invaluable as it helps us maintain the quality of our service and improve where necessary. It's heartening to know that your overall experience was great. We appreciate your trust and look forward to the opportunity to serve you again in the future. Should you have any questions or need any further assistance, please don't hesitate to reach out.

Response from GlassesPros.comMay 18, 2023

Hi Sherida thank you for your glowing review! We're delighted to hear that you had an excellent experience with our customer service and that you're loving your new glasses. Our team always strives to provide personalized, exceptional service to each and every customer, and it's fantastic to hear that we've achieved that for you. As a family-owned and run business, we take great pride in ensuring our customers feel part of our family, and we are happy to know you've experienced that. Your satisfaction is our primary goal, and your kind words motivate us to continue delivering high-quality products and services. We're already looking forward to serving you again! Please feel free to reach out to us at any time if you need any further assistance or if you have any questions. Once again, thank you for choosing GlassesPros and for taking the time to share your experience. We truly appreciate it.

Response from GlassesPros.comMay 18, 2023

Hi Bill thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you have had another satisfying encounter with our service, quality, and pricing. Our primary goal at GlassesPros is to consistently deliver top-notch quality glasses at competitive prices, so it is encouraging to hear that we have lived up to your expectations twice now. Your repeat business is the highest compliment we can receive and a testament to our commitment to excellence. We also appreciate your positive feedback on our online tracking feature. We understand the importance of timely updates and transparent communication, and we are glad to know that this feature added value to your experience. Thank you again for your kind words and for your continued trust in GlassesPros. We look forward to serving you again in the future and maintaining the same level of satisfaction and quality you've come to expect from us. Please don't hesitate to reach out if you need any assistance or have any queries. We are always here to help!

Response from GlassesPros.comMay 18, 2023

Hi Valerie thank you so much for your delightful review! We are thrilled to hear that you had a seamless experience navigating our website and that you found value in our offerings. Your faith in our products means a great deal to us. We strive to provide the best quality eyewear at an affordable price, and your acknowledgment of this effort is highly appreciated. It's excellent to know that we were able to meet your unique needs for progressive, thinner, and transition lenses, along with your preferred designer frames. We assure you that we are committed to living up to your expectations, and we're excited for you to receive your glasses! Our team works diligently to ensure all orders are processed accurately and shipped promptly so that you can start enjoying your new glasses as soon as possible. We appreciate your kind words and the prospect of serving you again in the future. If you have any other needs or questions, please feel free to contact us at any time.

Response from GlassesPros.comMay 18, 2023

Hi Boudewijn we apologize about your recent experience shopping with us. As a company, we aim to provide not only quality products but also outstanding customer service, and it appears that we have fallen short in this instance. We have been experiencing some difficulties with being short-staffed and are diligently working to catch up with our customer's requests. Your patience during this time is greatly appreciated, and we apologize for any delay in addressing your return request. In an effort to resolve this issue, we attempted to call you, but unfortunately, we don't have your contact number on file. We understand that communication is critical in these situations, and we would love the opportunity to correct this. We kindly request that you reach out to us directly so we can expedite the resolution of your concerns. You can reach our customer support team at [email protected], or you can call us at 1-833-841-9227 between 10-3pm PST Monday to Friday. We would greatly appreciate the opportunity to work with you in resolving your order concerns.

Response from GlassesPros.comMay 18, 2023

Hi Maria we apologize you haven't had a great experience shopping with us. We tried to look up your order with the information you have provided and we couldn't find your order in our system. The reference number you provided is not not one of ours. As well, the email you provided does not come up in our system. We would love to assist you to resolve your order in a timely manner. Please email [email protected] with your order number so we can assist you there.

Response from GlassesPros.comMay 18, 2023

Hi Jerry thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are delighted to hear that you were able to order the exact frame you wanted and that it arrived promptly. We strive to provide our customers with a seamless and efficient shopping experience, and we're thrilled to know that we met your expectations. Our team works diligently to ensure that our product selection is extensive, allowing our customers to find exactly what they're looking for. Additionally, we understand the importance of timely delivery, and we're glad we could deliver your frame within the expected timeframe.

Response from GlassesPros.comMay 16, 2023

Thank you for your review Dhruvi! We're glad to hear that our shipping was fast and that you found our products easy to order. We strive to provide affordable options for our customers. While we apologize if the quality of the product didn't meet your expectations, we appreciate your feedback and will take it into consideration as we continuously work on improving our offerings. If you have any further feedback or need any assistance, please feel free to reach out. We value your business and hope to have the opportunity to serve you again in the future.