GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJun 13, 2023

Thank you for your honest review. We're glad to hear that you love your frames and glasses. However, we apologize for the poor service experience you had. We strive to provide excellent customer service, and it seems that we fell short in this instance. We understand that clear and timely communication is crucial, and we apologize for any frustration caused by the lack of updates on your order. We will take your feedback into consideration and work on improving our communication processes to better serve our customers in the future. We appreciate your understanding and thank you for bringing this to our attention. If you have any further concerns or questions, please feel free to reach out to us.

Response from GlassesPros.comJun 8, 2023

Thank you for bringing this to our attention. We apologize for any confusion you experienced while navigating our website. We understand that the presentation of the clip-on sunglasses options may have been unclear, causing uncertainty regarding the quantity and style selection. We appreciate your feedback as it helps us improve our website and user experience. We take your concerns seriously, and we are actively working on enhancing the clarity and user-friendliness of the Clipon section on our website. Our goal is to provide a seamless and transparent ordering process for our customers. As a family owned and operated business, we appreciate your understanding of our policies, including the restocking fee. Unlike larger corporations, we operate on a smaller scale and incur costs when processing returns and restocking items. The restocking fee helps us cover these expenses and ensures that we can continue providing quality products and services to our valued customers. We value your business and appreciate your support. If you have any further questions or need assistance, please don't hesitate to contact us. We are here to help and ensure your satisfaction. Thank you again for bringing this to our attention, and we look forward to serving you better in the future.

Response from GlassesPros.comJun 8, 2023

Hi Mary thank you for sharing your feedback. We apologize for the delay in the delivery of your order. We understand that the shipping timeline from May 6th to May 30th was longer than expected, and we apologize for any inconvenience caused. We looked into your order and it seems that USPS took longer than usual to deliver it. Additionally, being located in a more remote area of Wyoming may have contributed to the extended shipping time. We sincerely apologize for the inconvenience and frustration this may have caused. We appreciate your understanding and patience. We'll take your feedback into consideration as we strive to improve our shipping processes and ensure faster delivery in the future. If you have any further questions or concerns, please feel free to reach out to us. We value your business and hope to have the opportunity to serve you better in the future.

Response from GlassesPros.comJun 6, 2023

Hi Manon thank you so much for taking the time to share your experience with us. We're delighted to hear that you were able to find the model of glasses you were looking for, and at a great price too! We appreciate your feedback regarding our operating hours. As a family-run business, we're always trying to strike a balance between providing excellent customer service and maintaining a healthy work-life balance for our staff. We're sorry for any inconvenience this may have caused and appreciate your understanding. It's great to hear that you found our email responses helpful, despite any delays. We'll continue working hard to improve our response times. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for your kind words, and we look forward to serving you again in the future.

Response from GlassesPros.comJun 6, 2023

Hi Cecilia thank you for your wonderful review! We are thrilled to hear that your glasses arrived sooner than expected. At GlassesPros, we always strive to exceed our customers' expectations when it comes to both our products and our delivery times. Your feedback serves as a great encouragement to our team, motivating us to keep improving our processes and deliver an even better service in the future. Remember, we're always here to assist you with any further needs or inquiries you may have. Enjoy your new glasses!

Response from GlassesPros.comJun 6, 2023

Hi Kathleen we apologize you have had issues with your glasses frame and the return process. It's clear that we fell short in delivering the level of service you deserve. Upon seeing your review, we have personally reached out to you via a voice message and an email to address your concerns and provide a resolution. Our goal is to ensure that you're fully satisfied with your experience at GlassesPros. Your feedback is vital to us, as it helps us identify areas where we need to improve. We are committed to providing excellent customer service and we'll take the necessary steps to enhance our return process to prevent issues like this from happening in the future. Please check your voicemail and email when you have a moment and let us know what option would work best for you. We're eager to rectify this situation to your satisfaction.

Response from GlassesPros.comJun 6, 2023

Hi Steve thank you for taking the time to provide feedback on your experience. We understand that waiting for a product you're excited about can be frustrating. As a family-owned and operated business, our resources differ from large corporations like Amazon, which can sometimes result in longer shipping times. That being said, we aim to provide transparent communication regarding our delivery timelines. Our shipping policy, which can be found at https://www.glassespros.com/shipping-policy, states that delivery can take between 8-12 business days. Based on our records, your sunglasses were delivered within 10 business days. We understand how important quick delivery is and we're continuously working to improve our processes to get your orders to you as quickly as possible. We appreciate your understanding and patience with the process. When checking out, we ask all customers to review and understand our policies, including delivery times, to ensure they are comfortable with the timeline. Once again, we apologize if our shipping times did not meet your expectations, and we appreciate your feedback as it helps us improve our service.

Response from GlassesPros.comJun 6, 2023

Hi Daynee, firstly, I would like to apologize sincerely for the inconvenience you faced with your order and the delay in response. This is not the experience we want our customers to have. At the time of your order back in March, we were going through some transitions within our customer service team. Unfortunately, this resulted in some communication gaps and slower response times, which clearly impacted your experience with us. We deeply regret this situation. Since then, we've made significant changes in our team, bringing in new members who are dedicated to providing prompt and efficient service. We've focused on improving our communication and ensuring that our customers' needs and queries are attended to promptly. We're grateful that despite this experience, you appreciated our promptness in issuing the refund. We are committed to being accountable and ensuring our customers feel valued and respected. Thank you for your understanding and patience during this period. We hope to have another opportunity to serve you better in the future. If you have any further concerns or questions, please don't hesitate to reach out to us.