GlassesPros.comReviews of glassespros.com

Ordered mid September -tomorrow is December 1st. They were quick to take the money but the speed of service is poor at best. I’ll have a new prescription by the time these get here. I read the previous reviews about speed but they are the only place I could find the Stepper brand frames that I love so much! I am ready to escalate to the board of directors or owners or BBB.

I ordered my glasses on Oct. 2, 2019. On Oct. 28, I received a delivery pickup email from Canada Post. I checked the tracking information and it said that the package originated in Mississauga, Ontario. I went to collect it at the postal outlet, but the guy said they hadn't received it. On Oct. 29, I received a 2nd Canada Post delivery pickup email. This one stated that I had to pay $58.50 in duties, as assessed by Canada Border Services Agency. I reached out to Glassespros by starting an online chat thread. I asked the representative if they are a Canadian company. She confirmed. I asked why I was being charged customs fees if I ordered a product from a Canadian company while within Canada. I also asked why I was not advised at any time during the transaction that there would be additional charges upon delivery. The rep could not give me a satisfactory answer, but was quick to declare that I have to pay the customs fees. I knew that Glassespros does not do returns on prescription lenses, so returning the package was not an option. In any case, I need my glasses, so I went to the post office and paid the fee. Interestingly, the packing slip on the box had an attached Customs Declaration form with a US tracking number and US postage paid, but no US shipping address! The slip also indicated that the package originated in Victoria, BC, not Ontario! I contacted CBSA and asked why this company is being allowed to conduct business this way. They didn't have an answer, and they were as confused as I was about the conflicting shipping information. My glasses are fine, but the underhanded business practice of this company is unacceptable. 2 stars, and I am being generous. After all, it is almost Christmas.

This company is a scam, and I am being nice here. I am using 1 star because I can't go lower, otherwise the rating would be in the negative. I ordered sunglasses online, never got them. Emailed and cancelled the order and asked for my money back. Never got a confirmation or money back. I had to initiate a refund through my credit card at Chase who knows this company very well for being run by con artists. According to Chase they got quite a few calls asking for money back. Anyway, stay away and never order from these scammers even a pack of chewing gums. And BTW, the reviews on their site are frauds so don't bother reading them.

Glassespros has a sneaky policy that effectively prevents one from exchanging or returning their glasses. Unless one carefully reviews their policy ahead of time, one would not know that the lenses are NON-REFUNDABLE AND they charge a RE-STOCKING fee on the glasses!

I ordered my glasses 6 weeks ago and still have yet to receive them. When I ordered them I was told they would only take 11 to 15 business days to process and receive my order. When I call they tell me there is nothing they can do but send an email to the various company they outsource to for the frames and lenses. This company does a poor job of running a retail business. I will never buy from them again.

I had the same experience, probably worse, than the other reviewers. On July 9th, I ordered a pair of Prada sunglasses with 2.25 readers. Went through all the process of sending a prescription and telling them what level to set the readers. I was told that they would need 10 to 15 days to complete the order. They were finally shipped on August 18th - five weeks later. After all my complaints, they gave me a 10% cash rebate on the order. Upon receipt, the glasses gave me bad headaches and my view was distorted when not looking straight ahead. After ten days trying to get used to them, I took the glasses to a local optician, who found that: 1. The right eye lens had a correction for an astigmatism. I don’t have an astigmatism and the prescription didn’t request that; 2. The reason that I had distortion in each lens when looking left and right was that the lenses used inexpensive old fashioned technology, and are not “digital” which is what I ordered. 3. The lower segment of the glasses for the 2.25 readers was too high at 25 millimeters. It should have been 22 millimeters. It took until September 13th to obtain a return slip for them to be remanufactured, and then another two weeks for them to be delivered back to me - finally correctly manufactured with digital technology. One of the problems in dealing with the company is that there is no human being beyond the first-line customer service people, who try to be helpful, to whom one can speak, and the customer service people cannot call the lab directly.

Purchased a pair of prescription glasses on glassespros on August 9th won't be receiving them until September 16th. 39 days later. Yes they are legit, yes they are affordable, but if you are in a rush look elsewhere they are painfully slow.

If I could give them 0 stars, I would. I have had a horrible ordering and return experience with them that has gone on and on. I still don't have my refund and I am BURNED. If they had said -- we're in Canada and this will cost you $20 and be a serious pain to return, I would have stayed away. I should have looked here first. (Ironically, the glasses were beautiful but didn't fit.)