GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comNov 4, 2021

Hi John, thanks for taking the time to write a 5-star review for us. We are glad you loved your shopping experience on GlassesPros. Thanks, GlassesPros.com

Response from GlassesPros.comNov 4, 2021

Hi Willy, We are sorry to know that you are dissatisfied with your experience. There was only one clip-on available in stock when you placed the order and we had to order another one from the manufacturer supplier. An email was sent out to you the same day when you placed the order in August and we kept the order since you relayed that you were willing to wait. Unfortunately, the other clip-on hasn't arrived yet and we're still waiting on it. We got in touch with the manufacturer and they let us know that they are back-ordered until December 15th (estimated). If you are not willing to wait for longer, please call us at 1833.841.9227 and let us know. We will process a partial shipment for one clip-on and a partial refund for the other. Looking forward to hearing from you! Thanks, GlassesPros.com

Response from GlassesPros.comNov 4, 2021

Hi Brian, thank you so much for taking the time to write this amazing 5-star review. We are glad you loved your shopping experience on GlassesPros.com The way we keep our costs low is by cutting out the middlemen. We don't have any retail stores that helps us keep our overheads low. And then pass on the savings to our customers. We're glad you were able to take advantage of our discounts and found a perfect pair for yourself at an unmatched price. If there is anything else we can do for you in the future, please let us know! Thanks, GlassesPros.com

Response from GlassesPros.comNov 4, 2021

Hi Aaron, thanks for taking the time to leave us a 4-star rating. Let us know what we can do in the future to make your experience worth 5-stars! Thanks, GlassesPros.com

Response from GlassesPros.comNov 4, 2021

Thank you so much for the 5-stars John. We appreciate it! Thanks, GlassesPros.com

Response from GlassesPros.comNov 4, 2021

Hi William, To reiterate, it is not because of the manufacturing/inspection/quality process but just how the lenses are put in those frames. Again, we take responsibility of the lenses and can redo them if they're not made right. But, since they were made according to what you ordered, we won't be able to process a refund. As far as the refund for frames is concerned, it will be processed as soon as we receive the items back at the warehouse. If you have any other questions or concerns, please let us know! Thanks, GlassesPros.com

Response from GlassesPros.comNov 3, 2021

Hi Alberto, thanks for the 5-stars. We truly appreciate it! GlassesPros.com

Response from GlassesPros.comNov 2, 2021

Hi there, Thank you very much for your kind words. We appreciate the time and effort you have spent to share your suggestions, which will be considered, discussed and adequately implemented if found suitable. We always welcome bright ideas from interested individuals like you and we hope that you continue to share them with us in the future. Thanks, GlassesPros.com