Ignacio A.
Beware
Beware, worst customer service ever. My transaction for 2 prescriptions totaling over 1k value started by end of August and came to an end 12-07-21 when finally recovered my money with the intervention of PayPal. To start with they took over 6 weeks to deliver, then the product never arrived (not to their fault) and was sent without insurance. I could hardly receive a response other that a script from the back office same as when call for status of the order. They did not help nor could not care less about what the cuatomer claims and barely make any effort to assist. They may be great when things move smoothly, however a good company shows its mighty when things go wrong, this one was missing in action. I had to get PayPal customer protection involved to get my money back, both companies fail to understand the customer’s urgencies and need to know, I did not have any communication back letting me know what I was going to receive my glasses , which I needed the most) or my money back wich will represente having to shop for new glasses with the consequent delaying. They may have a relatively low bad reviews but remember when it happens to you it is 100% and rest assure you’ll not be Assisted regretting having decide doing business with glassespros.com Would have been a better response simply to replace the not delivered product and maybe lose a little bit if anything rather than not receive payment at all for the lost product.
Response from GlassesPros.comDec 8, 2021
Hi Ignacio, thanks for getting back to us with your order details. We are sorry for the inconvenience caused due to some unforeseen circumstances. From what we know, your package was on the way to you but the truck got into an accident and caught fire. Normally, after we hand over the items to USPS, it is them who assume the responsibility to deliver the package to the customer and our responsibility ends. Since they let us know that the package was burnt in the fire while on the way, there was really nothing we could do as well. Every time your message was received, the system sent you an automated response (like it does for all other queries), and since the people at the warehouse were already looking into it, they didn't really have a new answer for you every time. We are sorry to know that your order didn't go as expected and you didn't receive the service you expected but there are some situations where our hands are tied as well. We do apologize for your inconvenience and hope that you'll understand our side of the situation as well. It is not always that we send out packages that get lost on the way! Sincerely, GlassesPros.com