GlassesonwebReviews of glassesonweb.com

Absolutely terrible experience with GlassesOnWeb. I returned a pair of sunglasses in perfect condition and provided delivery confirmation proving the package had already been delivered to them. Despite this, they denied having the return for several days until I personally sent proof myself. After finally acknowledging receipt, they then claimed the frame was “damaged,” even though it was returned intact and carefully packaged. Communication throughout the process was extremely difficult and unprofessional, and I was eventually told I was banned from ordering again simply for disputing the situation. The entire experience felt dishonest and stressful from beginning to end. If you buy from this company, make sure you document EVERYTHING — photos, tracking numbers, delivery confirmations, and all communication — because if I hadn’t kept proof, I genuinely believe they would have continued denying they even received my return.

FRAUD COMPANY - ship defective unbalanced eyeglass frame ( acetate expensive ones) ,and to return defective also asking to pay return shipping + 15% restocking fee even when shared picture of unbalanced defective frame CAUTIOUS from this kind f sellers. 29 april 2026 sent defective picture& till today same situation what told.

I ordered a pair of Persol sunglasses and it got delivered super fast and it was packaged well. They have the best prices on the internet so I highly recommend them.

Ordered designer glasses that were declared lost by the carrier. Unfortunately, GlassesOnWeb stopped responding when I requested a refund. No resolution, no accountability, and no communication despite multiple follow-ups. I am now forced to escalate the situation. Very disappointing experience — I would not recommend

This review is for glassesonweb.CA not to be confused with .COM ,Other then a weird shipping delay(only by a couple days) The product was legit and great quality ,as was the customer service.i will 100% deal with them again.i mean there was some red flags that made me nervous as you likley saw too but no worries,they are legit!! Thanks guys :)

Please read UPDATE below. I should have looked up reviews before buying. The following is 100% my experience: "Negative: Several customers experienced delays in shipping, with some reporting that items appeared "in stock" but were backordered after purchase." April 1 I'm still waiting. they give no updates and don't inform you they are backordered until you contact them because it's taking so long and you wonder if you got ripped off. Update: I'm happy with the end product. Ordered March 17, received April 11. Quality is good as long as you understand going in that it may take a while. They told me they order directly from manufacturer in Italy then send to lab for Lenses. There was a letter in package that says the Persol frames were manufactured in China(but that should be Italy as stated on arm-I believe this relates more to tariffs than the actual eyeglasses), and lens installed at optical lab in Toronto, Canada. Possibly from comfyeyewear.com , or it is the same company with another name. Again, not a problem, but this all isn't clear on their website. I ended up ordering from them again. The end result was great.

The website is misleading. The lower price is crossed out, while the higher price is shown in bright red and is meant to be a sale. For example old Price $175.00 sale Price $273.00 Anyone who wants to shop here should think carefully about it.

I purchased a pair of glasses from this site that seemed a bit stretched out but they were okay for the price. I purchased a second that were a joke. Half the pattern on the glasses was dark/light. The other was missing tint in a full section under my eye and up towards my eye. I have never even seen glasses close to this mess I was sent. Since I had tried this style on twice - once in a store and once in a larger size in person - I knew exactly how the glasses should look. I sent a photo of my lopsided frames to the site. There was no apology for lack of quality control. These were obviously returns that would never actually sell to anyone. "Not our problem,"I was told. You'll have to pay for restocking. We sell what we are handed. I have purchased from four other online frame websites with no issue. This site sends clown glasses that are obviously rejects. Beware! You will be horrified.