Giusto L.
Glasses arrived bent out of shape
Glasses arrived bent out of shape. I emailed and called no response. Disputed then charge, got an email they were going to send me to collections. Stay away.
GlassesOnWeb.com is your trusted online destination for high-quality designer eyeglasses and sunglasses. We specialize in providing an extensive selection of frames from top designers, making it easy for you to find the perfect pair from the comfort of your own home. Our goal is to make designer eyewear affordable for everyone without compromising on style or quality.In addition to offering a wide range of premium frames, we also provide custom prescription lenses tailored to your specific needs, ensuring that you receive both clarity and comfort. With a focus on offering competitive prices and exceptional customer service, we are dedicated to helping you access the eyewear you love at a price you can afford.Whether you're looking for stylish eyeglasses or protective sunglasses, GlassesOnWeb.com delivers the latest trends and timeless designs, all backed by our commitment to quality and customer satisfaction.
Glassesonweb (glassesonweb.com) has 127 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Giusto L.
Glasses arrived bent out of shape. I emailed and called no response. Disputed then charge, got an email they were going to send me to collections. Stay away.
me
They have the best deal online for several brand we know and love. Its my second time dealing with them and it keeps getting better. Exellent commulication very proffesional, promptly reply and answered all my question. It shows they are commited to provide 100% custumer satisfaction. Shipping was faster than I expected, I paid for the 3-7 days shipping option, it arrived in 2 days. I would like to add, I used my own lense from one of my Oakley Hex Jector, I had 3 this is my 4th pair and they fit perfectly in. So its proof they are 100% Genuine. The box was new unopen, all the accessory extra Nose-Pad, Hard Case and Microfiber Pouch were included as they should be. I will order more frame for sure!!
Rippedoff by G.
This place like the others said is a SCAM. I ordered Versace Glasses and they were fake to my knowledge. I sent them back having never put them on my face and they said they received them bent. Um, no. They are liars. Very good scammers at what they do - rip you off. I could give them 5 stars for that.
Response from GlassesonwebAug 14, 2026
Thank you for the feedback. As written, this review is anonymous and contains no order number, name, or date, so we have no way to identify it as one of our orders or to look into what happened. If you post your order number here or email it to us, we will look at the file and respond publicly. For anyone else reading: GlassesOnWeb has been in business for almost 20 years. We sell only new, authentic, brand-name eyewear sourced directly from the manufacturers and their authorized distributors. For every frame we sell, we hold an official purchase invoice naming the manufacturing company and our account number with that company. Any customer who wants authenticity confirmed can ask us and we will provide it. Our customer reviews are collected and verified by an independent third party, Shopper Approved, which only publishes reviews from confirmed orders: https://www.shopperapproved.com/reviews/glassesonweb.com We take our reputation seriously and we answer every complaint we can actually trace. We're ready to answer this one as soon as there's an order attached to it.
Angela S.
Emailed them requesting information on a brand they have on sale to order regarding sizes. Next day, the glasses I wanted was no longer on sale. LOL 😂 oh, also they never replied to my email. Read reviews about them being late on delivery and quality, I’m glad I didn’t order from them. What a bull crock of a company.
Imran
They charged me for Essilor lenses and sent me generic lenses. I only found this out when I went to an eyeglass shop to update my prescriptions and they checked my lenses. This business is a scam. Stay far away. They also promise a delivery date and it arrives way later.
Response from GlassesonwebAug 4, 2026
We’re sorry to hear about your experience, but we would like to clarify that we do not advertise our standard lenses as Essilor lenses. We provide high-quality, non-branded lenses that include a warranty, and we stand behind their quality. If a customer experiences an issue with their lenses, we will replace them at no cost in accordance with our warranty. The only Essilor product we offer is authentic Transitions® lenses. However, we do not describe our standard lenses as Essilor products on our website or during the ordering process. We also apologize if your order arrived later than expected. Please contact us directly with your order details so we can review what was ordered, investigate the delay, and address any outstanding concerns.
H Q.
This canadian company is Not providing any service, they have canceled my order twice because they said they don’t want to ship my order. It seems to be both complete Scammers , Charlatan & also typical Fascists who reject Muslim names, which has happened quite often in past year with christian based companies.
Rob
The worst experience ever. First, the classes I originally ordered we're no longer available when they checked with their supplier. They should update their website so that you don't have to order them first. Clearly attacked the steal your money. Second when they gave me the options for the glasses, the colors were completely misleading. Black is not green. When I got them the glasses were green. Third, the glasses are rimless. When I took them out of the box they click on a manipulated them. The lens rubs against the frame somehow. Very unstable. I called support and emailed them. All they did was reiterate their policy. The worst customer service ever. Ever. Do not buy from them
Alex M.
They took weeks to ship my glasses only for them to arrive defective. When I tried to submit a return through the website portal, it didn't work and only threw up errors. Their internal ticket email system also didn't work. When I accessed the chat feature they took half an hour per response over the course of 2 hours resulting in their closing before they could answer my questions about a refund. I am still waiting on a response. Just a truly awful customer experience and not worth buying from.