Glasses.comReviews of glasses.com

Consistent delays in order with no communication regarding delays unless I called and even then difficult to get any information the only reason I continued my order was because they gave me a discount I couldn’t refuse

I have bought several pairs of glasses and get frustrated that the cost for my glasses are more expensive when I try to use my eye insurance compared to the “sales” offered. Why am I not able to apply my insurance to your sales?

The frame came totally misaligned

I’ve bought 3 glasses from your site and none of them are straight. I need to bring all of them to my local doctor and get them bent so they sit on my face correctly. I thought it might be me but when i put these on the table they don’t sit straight either. They’re so far off it’s visable.

The glasses I ordered were delivered on time, they looked phenomenal and the combination of frames and lens material made them exceptionally lightweight. The problem was with the progressive lenses. The “readers” portion of the lens was well over half way up through the viewing area. There was no comfortable way to wear the glasses and not have to look through the progressive reader area when just using them for distance vision. The glasses cannot be worn at so they are being returned for a refund.

I have mixed feelings about Glasses.com. Some of the customer service agents are wonderful, some are not. Also, for the past 2 years I have tried to order glasses through them, but my insurance never works online, I always have to call & depending on who answers, will depend on whether you can place an order. My insurance is EyeMed so it is in network & it syncs on the website no problem but when I get to check out it does not take anything off. So it is full price. It has been like this for 2 years now. It is extremely frustrating. Also, when I was able to place an order over the phone, the agent used the wrong email address so I couldn't track my order, but that was a mistake I understand. I have ordered 3 pairs total from them. The first pair I returned because they did not come with the blue light filter, even though I ordered & paid for it. So the second pair, same thing still doesn't have the blue light filter, even though I ordered & paid for it again but I ended up keeping them because at least it had the anti-smudge & anti-reflective treatment that I did pay for on them. Then ordered another pair with the upgraded lenses, the next one up from the standard it comes with & I did not order a blue light filter for those but I did order the included anti-smudge & anti-reflection but once I received them, they did not have it on there. I ended up keeping them because my insurance paid for it but still. Idk if I will order from them again because every pair I have ordered has not come with what is either included or what you pay extra for. It's really frustrating.

The web site to order from kept taking my insurance and then at the end would remove my insurance. Took me 3 times to place my order. My glasses arrived yesterday and they are bent. If you place them upside down on a flat service one arm is a 1/2 inch off the flat service. Now I have to go to lens crafter to get them adjusted.

The glasses are fine however I would recommend adding packing material inside the box The box was crushed and opened when it arrived. Thankfully the glasses didn’t fall out as the opening was large enough