Glasses.comReviews of glasses.com

Received glasses warped/broken. Very disappointed

These are the totally wrong rx they are super magnified thick lenses. Was an order for rx sunglasses. Cant use them.

My order clearly shows I have a lens added to it. They sent me just the frame without glasses. I am getting a headache as my current glasses are broken. They consume my insurance benefit. I have to wait until I return their frame (which is not useful to me) to get my benefits back. So I am without glasses for 3 weeks now. They have no courtesy of shipping me one free pair of glasses (at least for a few days to be returned), even for temporaty basis. This is the worst experience.

Terrible, absolute trash. There is zero quality control with these frames being shipped out the door. I ordered 2 of the same frames separately total, because the first pair was clearly defective. Both pairs had the same defect on the arm of the frame. When you set them on a flat surface one arm is way off, cannot set the frames down with one arm completely going upward. This is clearly a defect from the factory, but you don’t check these before being shipped to the customer? You can notice the defect immediately. And these weren’t cheap frames, they are Dolce & Gabbana's. Very disappointed!

Would stay away from this company at all costs. First their "processing time" which is WEEKS in today's standards is insane. No other manufacturing company needs weeks to process an order. Next the customer service. It's Awful!!! Unhelpful!!! After weeks of trying to figure out when I'll receive my order it's dawned on me that they are not even in the US. Not sure where they are but since they only respond in the middle of the night it's clear they are not US based. Had I have known this I would not have afforded them my business. Simply because we know the mess in shipping between countries. Not to mention the delay in shipping. Anyways it's also been notes that they randomly cancel orders. Yet refuse to cancel mine so I can go to a reputable vendor and obtain my order in a reasonable timeframe. Just save yourself and choose someone else.

I ordered prescription reading glasses and recieved single-vision distance glasses.

Lied about the delivery date and then made it impossible to cancel the order by blocking all contact methods with useless AI bots. Absolutely fraudulent company.

I was excited to get my Meta Adventurer SUNglasses, but they arrived with clear lens. Apparently you have to pay extra just to get the standard brown sunglass tint, which feels pretty misleading. If I wanted clear lenses, I would have ordered the glasses instead of the sunglasses. I totally understand paying more for specialty colors or upgrades, but charging extra for the basic tint doesn't make sense, especially since every other online glasses company includes the standard brown lenses in the price (same price as the glasses). If you want to charge more for the default lens, then advertise the price as such, instead of showing a lower price and adding that cost later. -- Also, I reached out to customer service prior to receiving the sunglasses and they re-assured me it was a wording thing and that they would have the standard brown lens. This proved to be incorrect and a waste of my time.