Glasses.comReviews of glasses.com

Prescription filled wrong twice this year. Make you wait three weeks for a refund! Cannot talk to a human, only chat and email. Terrible.

Terrible company. Cancelled two orders, one right after the other for no reason. Can’t get a hold of anyone to ask why.

whatever time frame they give you, add 2-3 weeks. My glasses have been in there quality control '2 day' inspection for over 7 days now.

I order a pair and after a month I notice some discomfort coming from my right eye. I had to wait for flex spending to be reloaded and went back to the eye doctor. It turns out the prescription they loaded was incorrect and the center iris point was off as well. I emailed them and attempted to call them within two months of ordering and no help. Since I am outside their 30 day window I will not get my money back and I can re-order with a fee. Give me a freaking break I learned my lesson once and fool my twice, no thank you.

OMG! This is the absolutely WORST online co I have ever dealt with. I ordered glasses with progressive lenses. They never bothered to reach out to me or my Dr to get measurements and just sent the glasses (over a week after ordering). When I couldn't see out of them, I took them to my eye Dr, who said the lenses were in crooked. The asked how they could possibly do progressive lenses without measuring where my eye fell in the glasses. I had no answer for them. I emailed them twice with no response. I was finally able to reach someone by chat during business hours. They sent me a RMA link to return them. I went to the link today and it doesn't work! There is some error message about it not finding an account for me (which I never set up but learned after I placed my order that there was no way to track it or view status unless they were ordered under and account, and no way to link the order to an account that was set-up later). I attempted to set-up an account three times, but it kept giving me an error that the password had to be at least 6 characters with one number and one special character - which it was, but it wouldn't take anything I tried. This company appears to be owned by Luxotica. A HUGE company. The fact that they operate like this is unbelievable. Do yourself a favor and just go to your eye Dr. for glasses.

I returned my glasses almost a month ago and still have not received a refund. Even used my insurance for a portion of the transaction and they held onto those funds too, until my third attempt to contact them and although I got them to release my insurance funds, I still have not received my out of pocket. Customer service reps are rude and unprofessional, very defensive rather than empathetic and accommodating.

Bought my glasses with progressive prescription. Can't see through them, I see blurry in both. I went to my eye doctor and they told me that my prescription is correct that the problem is that the frame is too small for progressive. They should now this and still made my glasses that way. I received them back in October but I thought that it was because my eyes needed to adjust, but that never happened. That is when I went to my eye doctor thinking that it was my prescription but that is not the problem either. I know it is past the time I had to return them but knowing the frame was not made for progressive I was expecting a better answer than we can't do anything because the order was back from October. My insurance paid for most of it and now I have to either wait for October to get new ones or pay out of pocket to get new lenses somewhere else or just throw them away like they didn't cost me anything. Will never buy from them again even if I have to pay more somewhere else!!!!

I don't know what happened to this company but they have COMPLETELY fallen off. I don't know where to start, they didn't send my glasses in 2-3 days even though I paid for expedited shipping, I was waiting for my 4th pair I ordered for 2 weeks, emailed them and never heard anything and so I called and it turned into a 2 call 45 min ordeal w/about 30 mins being on hold. UNACCEPTABLE. They also decided to tell me ON THE CALL that my 4th pair that I was waiting for and paid rush shipping on were discontinued and I wouldn't be receiving them. (During the call a rep actually sent that tidbit of info in an email which supposedly was supposed to be sent over a week ago.) The whole thing is a joke, it was a fight to get return labels, then they didn't specify which label went with which pair of glasses, I have had to call and email them 5-10 times over this whole thing. WHAT A NIGHTMARE. I will never order again, dealing with returns or customer service is an unbelievable hassle, now I'm waiting for refunds for the next 2 weeks that I may or may not receive and then again I will have to be on the phone AGAIN. Every time I asked a question on the phone I had to be put on hold, GET SOME KNOWLEDGEABLE REPS to answer the phone. What a waste of my time, that I will NEVER get back. I regret ever going to their website.