Glasses.comReviews of glasses.com

Glasses not delivered to Lens crafters as offered and as selected.

The frames were not new. I noted some scratches on the frames.

I purchased glasses in July 2025. The price was cheaper than buying glasses at a local optician office. However, they did not fit well and I had to wear a band around the back of my head to prevent them from falling off if I bent over at the waist. In January 2026, the frame was broken when a snowboarder cut in front of me when I was skiing. I was unable to talk to anyone at the company about getting a new frame. Customer service is nonexistant.

While the shipping and delivery were way faster than expected and arrived before the estimated time. The glasses arrived undamaged from shipping. The glasses were not properly cut and a very noticeable bump pattern on the bottom and top of the lenses is present. These bumps are noticeable while not wearing, the bumps also cause a prism effect when wearing and beam light in your field of view making the glasses hard to wear. I would have perferred an extra day to recieve them if it meant additional/any quality control and proper glass cutting and sanding.

What went wrong is the same thing that went wrong last time. The website sucks. The once very functional, but less glamorous website worked great--never had an issue. With this new site, I have had issues either ordering, uploading prescriptions, etc. This time I could not link my insurance and had to call twice to place my order.

Terrible experience trying to use Davis vision insurance. Called customer service at Glasses.com and they gave me a code that didn’t work. Gave me another code that still didn’t work. Ended up paying full price out of frustration and I’m now trying to get reimbursed but Davis will only do out of network rate.

One of my lenses is completely off the right prescription

Disappointed My ultra thin glasses were super thick and after requesting a replacement pair with the ultra thin lenses. I just received the same glasses back in the mail.