Glasses.comReviews of glasses.com

This company is filled with pathological liars. I ordered the product, received great communication through the processing portion but once the order arrived, it’s been HELL since. The glasses received were not the sunglasses I ordered, but the standard clear glasses. I’ve chatted, I’ve spoken with folks on the phone, all numerous times, they promise this, they promise that- but do NOTHING. It’s been well over a week I’m still waiting for my return label via email and still waiting for my refund. ABSOLUTELY PATHETIC company, my first and only time dealing with this company. Can’t wait to get my money back and share with others how poor of a company this is.

I sure wish I read these reviews prior to my purchase as I was shocked at the way I have been treated now twice with their CHAT customer service. both time I was in the middle of typing back to them and they ended the chat. this is my first experience with the eyewear industry and this is a disgusting, fraudulent, corrupt, frauds and messed up worse then the healthcare system. Wow we are in a scary place, as i have been paying into Vision for the past twenty years and the first time i want to use my insurance I am asked to pay 387 OOP when I have EYE MED INSURANCE. Dont go to any of the stores etiher as they will think that this is what you need to pay as it was worse then a used car dealership.

Bottom Line is customer service is misleading and unacceptable. 1. The "sign up" coupon of 65% off if you give them your email address for their distro list wasn't accepted. Now receiving SPAM daily from them 2. Glasses never produced, I had to contact them a week later to see if there was a a problem. They informed me my prescription didn't work with the glasses I chose and would have to purchase a $110 upgrade (bi focal to progressive lenses). Their online order form should've caught this or CONTACT me once processed and the issue arose. 3. Customer service telephone is outsourced to foreign location with shoddy "over internet" connection that combined with a foreign accent is impossible to communicate with. 4. Asked for a cancel and full refund, customer service says they can't process and I have to fill out a form to be "approved by an approval authority." Why do they not allow their customer service to process refunds? 5. Internet form from #4 above goes into black hole. No confirmation of submission or acceptance. Haven't heard back..... Would highly recommend finding a different company.

If I could rate 0 stars I would. Horrific customer service. They are unwilling to use a phone and will only communicate via chat.

Terrible customer service. Do not get glasses here.

Ditto on poor service. Don't use this company. Got major screwed under.

I have ordered the prescription glasses I have ordered it on Jul 24, 2020, received it and not happy with the glass quality so returned it by contacting the chat support. In chat support they offered the replacement order on Aug 7, 2020, I accepted it, thought it would be good, but after receiving the replacement order it is of the same quality I have returned it. The replacement item was received on 29-AUG-2020. I contacted them for a refund then I was told that as per the policy the refund will be processed after 15 days after receiving the item. I have contacted them on chat support from now and then but every time they give different answers when I ask for confirmation of refund status. but no one will answer the phone or chats is. only chat support they do but that also will not be available properly

They Cancelled my order even though I told them not to. Then They don’t bother tell my insurance company. Three phone calls later and two promise dates they still haven’t told blue cross that I didn’t purchase glasses and I’m stuck with no glasses