Glasses.comReviews of glasses.com

Ordered basic contacts. Three weeks later haven't received them yet

they deserve even less than 1 star. They fool you. Here is a fact. They do not do 1.75 high index glasses period. But they trick you into indicating that they do with the lens option “superior ultra thin”. By that in general it means 1.75 if you check google or lens-crafter. But for them it means 1.67 or whatever the cheaper one. They confirm me on chat that they don't do 1.75 period. So, guys, anyone with high power and looking for a 1.75, you should NEVER go with glasses.com. The problem with them is, they are not upfront in telling the people that superior ultra thin is not the higher index. That in my opinion is Cheating! This should be reporter and do something about it. Don't you think? Atleast I am doing.

This is the worst review I have ever left, as a matter of fact I think this is the first time I've ever left a bad review for anything, I am very ill I need a new liver I can not go and purchase glasses, I have an eyeglass prescription that expires December 31st, for a full week me and my family tried to purchase glasses at glasses.com, no phone calls you have to chat, the website would not accept my insurance #'s, I chatted we will put your insurance in manually, and yes they accept my insurance, an entire week of chat and email battling just to get my insurance not on the website, well forget it, to sick to deal anymore, will puke my way to town and back and just get glasses, that will be a much more enjoyable experience than trying to buy glasses at glasses.com

I have placed an order and did not placer my prescription just yet. When I finally did, I received several different emails stating my order would be cancelled due to them not receiving my prescription via email , which I have received an notification stating they received it and that my order would be processed. Then I received another email informing me that my order was cancelled and I didnt have added power on my prescription, which the Doctor did not place on the prescription and I DONT EVEN KNOW WHAT THAT MEANS. Sigh, then I got another email stating my order isnt cancelled. The level of communication makes no sense and it's very unprofessional and not serviced well. I also think it's sad that there is a contact number provided but you cant even speak with a real live human. It's an automated service telling you to chat with an agent via email. I hope that this company isnt FRAUDLENT company and taking decent innocent citizens money.

Waste of time. Ordered non prescription glasses and paid for expedited shipping. Four days later and the order isn't showing on my account, chat doesn't work on their website and can't get in touch with customer service. Will cancel order

What everyone below says multiple it by 10.

I placed an order and was told 8-10 business days prior to the order being shipped. It took 30 days. Then, I find out the the lenses were incorrectly made. The customer service is TERRIBLE. Ultimately, I have decided to return and not even try with them anymore. NOT WORTH THE POTENTIAL SAVINGS!

First they sent me the wrong prescription. I paid for progressive lenses, the glasses I received were definitely not progressives. I tried three times to get a refund approved through their email system, finally used the chat function to get the shipping label. Shipped the item back well within the required time frame. tracking shows the shipment was received at their facility Aug. 31. Still don't have a refund after 3 separate chat conversations during which I was assured my refund would be issued first in 10 days and then by the end of the next business day. Last chat was three days ago and still waiting. DO NOT BUY FROM THIS COMPANY!