Glasses.comReviews of glasses.com

My vision insurance was running out so I ordered a pair of glasses. Billing and insurance apparently went fine. I went back to their catalog later the same day and the frames were listed as sold out. I had a quick laugh over that, thinking I must have been fortunate enough to buy the last pair. A week and a half later I received an email stating my order had been cancelled - with no explanation. I got onto chat with their customer service and was informed that the frames I wanted were out of stock and there was no prediction for when they would come back, but that they'd be able to back-date a new purchase with my old insurance and "Sorry for the inconvenience..." yadda-yadda-yadda. So, I started looking for new glasses and found the exact same frames still listed and not as "Sold Out." So, I contacted customer service again for clarification and "Sorry.." blah-blah-blah "We haven't updated our site". So, in other words, they let let sold-out frames display in their online catalog for *at least* 11 days. I say "at least" because who knows how long before my order they actually sold out. And they expect me to order a different pair with any confidence that the next pair I like won't put me through the same wringer? Sorry, guys. Inventory management is one of the absolutely most basic functions of the modern online retail space. If you don't have it, it shouldn't show up, and definitely shouldn't still be listed 11 days later. But I guess I have no choice but to go through it again if I'm going to claim anything from my prior vision plan provider...

This has been the worst eyeglass buying experience ever!! I originally ordered frames and lenses March 1st. I received them by March5th which would’ve been great but the lenses had the wrong prescription. So I immediately sent them back. They received them in 3 days. I ordered new glasses and lenses. I had to pay for frames again. I am still waiting on my glasses and my refund from the first pair of frames and today is 4/5. This is so inconvenient. I need my glasses to work. They don’t have anyone that you can speak to. And every time I chat with them it’s a different time frame. I was first told 48 business hours. Then I was told 7 business days. Today I was told 15 business days. I also paid for 1-2 day shipping. I do not recommend using them ever!!

ordered glasses in Feb and return ed Glasses.com on Mar 1. It is now April 1 and no refund. They owe me $308. I have contacted customer service at least 10 times. They give me the same run around each time: your refund will post in 15 days, then 3-5 days, then 15 days, then 3 - days.... It's just a blanket answer they must give to all they customers. I wish I would have read these reviews before I ordered. DO NOT BUY FROM THE COMPANY!!!!

Terrible service. Ordered glasses three weeks ago with expedited shipping and nothing but lip service from their “customer support”. Do not use this company unless you’re prepared to hand over your money then wait in silence.

Glasses are fine there customer service is horrible I mean horrible the guy who responds was a complete dick and didn’t answer a single question I had it’s taken almost 4 weeks now and I still don’t have my glasses and what do they say 5-7 business days over an over again it’s like there bots I will never be ordering from here again.

Tried to order my contacts on line. The price was good but upon checkout there was no mention of how long it would take for delivery. So I called and spoke to a representative. He told me that once my prescription was verified it would take them 2 business days to "produce" , and 5-7 business days to send. I asked him to cancel my order and he talked some circles around me so I caved. This seemed unreasonable compared to other online retailers but as I had already paid, I decided to wait. Then I received a letter saying they could not locate my doctor, and to send them a picture of my RX through email, which I did, and it bounced back saying the address was invalid. So I sent to the other one-got another letter saying they didn't receive the RX. So I called and spoke to another person, sent the RX as we spoke, and she said she could not fill it because it was a different brand. My doctor said that she knew I had chosen a different brand, and put that in the file so that when whomever I bought them from called to verify, they could authorize the different brand. So this time I asked her to cancel my order. She said she couldn't but would send notice to the appropriate department and they would confirm. I asked for a confirmation and she refused. I received an email telling me that my request had been referred to the "appropriate department". Reallly? Sounds like they like to float money to me. I will be putting a hold on my credit card charge. This is ridiculous! And now I have to reorder from somebody else.

I purchased a pair of glasses with extra thin lens and blue light blocking. When they arrived the lens were much thicker than expected. I complained and they sent me another pair but no return label. The glasses were the same so I complained again and asked for a supervisor. The representative was very rude, escalated the situation and refused to send me a return label. When the supervisor reached out he left a long message with no contact information. My issue has still not been resolved nor have I received a return label.

First experience ordering glasses online. I will never order glasses online again. I bought a pair of glasses from Glasses.com 3 months ago and the left temple broke yesterday. I ordered a replacement temple today and the replacement cost $70. I could have opted for a 50% discount off my out of pocket expense for a new pair. Instead I could have bought the glasses from an optical store locally and they would have repaired them for a fraction of that cost if any cost at all. Please take my advice and do not order your glasses online. By the time I got to the bottom line I probably could have bought them locally just as cheap and avoided this hassle.