Glasses.comReviews of glasses.com

I have been fighting with this company for months now trying to get a refund. I had transposed a number on my prescription and tried to get it changed the same day, but they stayed that I would have to pay again for a different lens. I asked to cancel and they will only give me back half my money because they made the glasses after I tried to cancel. So frustrating and I feel ripped off.

All the reviews about how bad this company is very true! So buyer beware!! I wish I had read all the reviews here before I placed my order. Here’s my story…. Placing order was a breeze. After a week, I received my prescription glasses. But the problem started when within a week, my lens popped out from the frame. I never dropped it or was rough with it. It just simply came off the frame. I tried fixed it but to no avail and then the nightmare started when I tried to contact customer service. I tried it twice and just as all the other reviewers said, they took forever to reply my concerns and pretty much not helping at all. But somehow, after an hour trying to talk with them, I was able to convince them to give me rma number to do returns. I mailed in my glasses back today and praying that I will receive my money back or if not, I will try to claim fraudulent charge against them with my credit card. I will get my replacement glasses somewhere else and blacklist this company glasses.com forever. Hope you read these reviews and won’t deal with this company. Good luck!!

Glasses.com is a genuinely scam operation. Their website to order is very easy; however, your nightmares will begin immediately after you press the send button: 1. You will receive 1 confirmation email 2. They will put a hold on your credit card 3. if you are buying through insurance they will put a hold on that. Then radio silence. After 1 week, you will start to get concerned. Then you will frantically search for a number to call. They will tell you to use either CHAT or EMAIL. You will CHAT: their agents will give you crappy information and will randomly disconnect you. They will tell you to upload your RX 30 times or more. Then if you get frustrated (which you are bound to be) they will tell you: I will not be spoken to that way and then disconnect. 2 weeks will pass playing this game. You will get the same agents - Bailey, DEra, Kaleb, Nolan. They will randomly disconnect after giving you bad information. On top of it, ocassionally, you will find that they are chatting with their boyfriend, gf or lover and accidently they will send you a chat instead (*eg: he is not expected back until later at 9pm). 4 weeks will pass - you try to cancel the order they will not cancel saying "the window to cancel this order manually has passed, it will automatically cancel in the next 5 days" 5 weeks will pass. now you have given up. you have gone to lenscrafters or pearle vision and gotten your glasses. you did not get reimbursed by your insurnace since Glasses.com still has your insurance hold. 8 weeks have passed. This nightmare is a distant memory. But you still remember occasionally, So you are brave and try your hand at chat. This time the agent is the same, but you changed your name. You ask about order status. They will say, Sir your prescription has to be verified. You tell them its been 2 months. Then they will cancel if you get the right agent, otherwise the story continues. Happened with me and my spouse. STAY AWAY.

I will never order from them again!!!!! It's been almost a most and still haven't gotten my glasses. I contacted customer service and it's the worst that I have ever encountered. They are rude and take forever to respond.

My sister spent 600 on glasses. Wrong lenses. They refuse to aid her in any way! This is not a responsible retailer! Anyone who can’t stand behind their product really doesn’t deserve any good reviews or future customers. BEWARE!!!!

Glasses.com charged more once I used my insurance and sent a pair of glasses that not only had a bent arm but was also a completely different color than pictured. Also, the way the lenses were ground made them appear to have a thick white circle around the outer perimeter. Based on the quality of the frames I have serious doubts that they are even from the brand that they claim. Total scam.

Glasses.com charged $10.40 more than the advertised price after taking my insurance. In other words, without insurance, they would charge me $10 less. This seems like a scam. I would give 0 stars if I could. Stay away from glasses.com

Terrible customer service! I ordered a $500 pair of sunglasses on 7/24, prescription verified 7/26. I have attempted to contact them 4 times in the last month, and I haven’t been able to get a straight answer out of them. I even contacted them on 8/17, and they told me that my package was supposed to ship on 8/13. So it was four days ago, how is that helping me? After attempting to get ANY idea on the status, I demanded they just cancel the order. Huge waste of time!