Glasses.comReviews of glasses.com

Do not order from this company! I mistakenly ordered from them thinking it was GlassesUSAcom. I placed my order 3 weeks ago and still haven’t received the glasses so I called. They don’t let you speak to anyone they insist you go through a live chat. No big deal, I do so. The representative Cindy C. was so rude, she didn’t help me at all, she just kept pasting their shipping policy on the page saying it takes 5-10 days. Then she tells me it shipped 2 weeks ago. I was trying to determine if they were lost in the mail but she literally said I just told you BUSINESS DAYS and disconnected the call. I was like, what the hell just happened. I was super friendly but she was rude from the start. Take my advice, do not order from this company $500 later and I have no glasses!

save yourself and bypass this company. the customer service has been completely terrible. one of them accusing me of putting my address in a completely different state after finding out my tracking number (that i never got but had to ask for) was delivered a week ago somewhere not even close to my state. then after i talk to a supervisor he informs me they are more than likely out of stock of what i wanted but will refund me if that’s the case. i didn’t order something to go through all this and just end up with a refund. this company is not trustworthy and nothing is done in a timely manner.

Their website says they will review your prescription in a day or 2 and then it could take up to 10 days to manufacture your glasses after they verify your prescription. Well it took them 4 days to verify my prescription and they were supposed to ship using 1 to 2 business day shipping. According to their customer service the manufacturing time is 8 to 10 "business" days and my glasses shipped using the slowest means possible, which is 7 days. If you need glasses in less than 3 weeks look elsewhere.

Some sort of “front company”. I will never shop with glasses.com. Took them forever to verify my prescription. I ended up cancelling my order and going to Warby Parker. What a joke.

Ordered glasses using my prescription, they verified it. I received the glasses and they were never right. I couldn't go into the doctors office due to covid and a few months later did. They checked the glasses and said the prescription was wrong. Glass.com tried to say I entered it wrong, they sent me a copy of what was entered, it was the right prescription. Would do NOTHING to correct the lens they incorrectly made. Don't use them.

Ordered some black Oakleys. They shipped blue. They would not process a return. I called them. "No, you ordered blue." Later on, I checked the order. No, ordered black. "Sorry,... no. We will not do a return." I WILL NEVER ORDER FROM THEM AGAIN.

Placed an order on 10-17-21 with no update, so used the chat to check the status on 10-28-21 was told the processing time and that my order should ship within the next week. On 11-3-21 I received a cancellation email. When I inquired about why my order was canceled I was informed there were questions about my prescription and I was not responsive to attempts to contact me for the needed information. The problem is that NO attempt was made to contact me at all. I should have checked reviews before placing an order. I highly do NOT recommend using glasses.com. If I could give negative stars I would. Instead of trying to use an online vendor, I will go back to using a local vendor, that I know will be reliable.

Placed my first order on October 16th for a pair of Rayban Wayfarer glasses. I received an email confirmation that the order was placed. I didn’t receive anything after that, so I reached out to the company through chat. I was told the order had shipped on Oct 22 but did not have tracking information and if I did not receive the Order by Oct 30 that I need to contact them again to have a replacement or refund issued. Now I asked how is it that the order can ship but there isn’t a tracking number. No one had an answer. Well, here it is Nov 2nd, I reached out to the company again, I asked for a refund. Now all of a sudden, a tracking number has been provided, mind you I didn’t get one when the order shipped but now that I don’t have the package there is a magic tracking number. So, I track the order and USPS disposed of the package. Now why would they dispose a pair of glasses. The package wasn’t even attempted to be delivered. I requested a refund and will never recommend or order from this company. I will say they are a scam because who ships orders and can’t provide a tracking number. But be on the lookout for your order, I can’t track spirits and ghosts. Do not order from this company. And customer service can’t even tell you anything about your order other than it shipped. What do I do with “it shipped” and has no tracking information? I don’t even think they shipped glasses; I think they sent something else in order to make the post office dispose of it. I’ve never not received an order from USPS. One star is giving them way too much praise.