Glasses.comReviews of glasses.com

Their customer service can only be reached by chat and they are rude and not helpful at all I received two different pairs and neither one had the correct prescription. I had to return both pairs. They send you a return label that cannot be printed. It took a long time to figure out how to get it to print. I have spent hours on chats. It’s ridiculous. Now the second pair that was returned has not been refunded and now I have no refund or glasses.

Can I give a zero? I am so aggravated with this company! I wish I had read the reviews, but I chose them because they accept my insurance. I ordered my glasses February 22, 2022. Initial shipping estimate was 3/1. We are now up to 3/14. Now I see reviews that the lenses are wrong when received. I will be cancelling the order, and reporting the terrible customer service to my insurance. They do not care one bit that I cannot see my computer screens and do not have backup glasses. Go elsewhere. Seriously, this is not the place to go.

they take a week then say they never got the script you emailed when placing the order and confirmed receiving then say its delayed then say we need your prescription or will cancel your order. no one knows what is happening no phone just crap chat with people who just repeat a line given them

I placed an order during the night during closed business hours. I contacted them through immediately by email, a few minutes after to cancel the order. I woke up this morning and chatted with Bailey B, to see if the cancellation was acknowledged. She stated the order is being processed and unable to cancel. I said okay, can you verify the prescription I had entered, so I can make sure it was correct. She then gives out the same answer it is already being processed and I do not verify prescriptions. What a terrible customer experience. This will be my last time I use this company.

As this company has no phone option by which to speak with a human, you are relegated to email exchanges or chat. It took over one week and three days to get one issue resolved by email for some frames I wanted to buy. Today, it took me four hours with countless chat associates to complete the purchase. The site has tons of glitches and things which you have to work around to properly place an order and so the need for unlimited chat customer service. The only reason I kept with it, is because they are the only company which had the frames I wanted. This provides for absolutely terrible customer service. If I could give negative stars, I would have. I pity the CSR's.

Worst experience with this company. I will stay away from this company and ask my friends and family to stay away from it. I purchased a pair of glasses in December 2021 using my eye insurance. They send me the wrong prescription. After multiple follow-ups, they asked me to return the glasses and said I can use my 2021 insurance benefits if I purchase the replacement within January 2022 which I did. Now I am struggling to convince them to use my insurance which covers the full cost of my prescription. After multiple follow-ups, emails, and chats (they don't have a helpline) they have finally agreed but they will reduce my refund by the amount of discount applied even though my insurance covers the full amount. I would never again deal with this company which made buying eyeglasses such a difficult process and have no sense of customer service.

If I could rate them a zero I would. I ordered a pair of frames. Not only did they send me an empty box, they sent me someone else’s invoice note with their full name and address. How does this even happen?? When I purchase anything from a company I EXPECT them to keep my information safe, not send it to complete strangers! Update: I got my issue resolved, I hope this info helps you out in the future! Luxottica owns Sunglass Hut, and Glasses.com. If you want to speak to an actual human instead of trying to email this place call Sunglass Hut’s customer service number!! They can give you a refund, or reorder whatever you purchased!

I submitted my order on January 15, 2022 I was told my order would be ready to ship in UP TO 8 business days which would be January 27, 2022. As of today January 28, 2022 my order still hasn’t been shipped so I recached out to customer service again through their chat on their webpage (this is my 3rd time reaching out to them since I’ve placed my order) & I’m now being told that my order won’t be shipped until February 7, 2022 due to a “needed item” being out of stock this is my first time hearing anything about anything being out of stock & I just spoke to someone yesterday January 27, 2022 about my order and this was not mentioned at all. I was told I’d receive shipping information by the end of the day 1/27/22 yet I received nothing which is why I reached out again today. After expressing how furious I was about this terrible customer service and lack of communication (they’ve never reached out to me to update me on my order or anything the only communication I’ve had is when I’ve reached out to them for updates) all they had to offer was a refund of my shipping payment of 14.99 which just isn’t acceptable when the glasses cost 349.99. After expressing that wasn’t enough to make up for their mishap I was then told I could cancel my order and get a full refund & take my business elsewhere. If you don’t mind spending lots of money and getting nothing in return or if you don’t mind waiting around with your hands in your pockets then by all means use glasses.com but if you actually are in need of glasses or want good customer service and communication then please I’m begging you to find a different company to use because this is the absolute worst Experience I’ve ever had with any type of online company or online ordering service. 10 out of 10 WOULD NOT recommend!! After dealing with this company I can wholeheartedly say every negative review you see of this company is 100% accurate. They are not verified through the better business bureau who rates them unprofessional & have a average of 1.2 stars out of 5 from customer reviews. Don’t let the prices fool you or suck you in like I did I chose to ignore the reviews because some of the prices were just seemed too good to be true but as they say you pay for what you get and good pricing means nothing If you’ll never receive your product.