Glasses.comReviews of glasses.com

HORRIBLE customer service. SCAM. BUYERS BEWARE

I was going to write a long review about the terrible experience I had but, after reading other reviews it's pretty much the same story. Prescription wrong, hard to get a hold of anyone, having the same question answered over and over with no results, receive them, send them back, receive them send them back. I thought I was saving money but in the long run with all of the hassle of time spent in live chat, running to the post office and what not, I didn't save anything. I guess if you have nothing else to do and want to waste your time go ahead and buy a pair of glasses from them. I would suggest going somewhere else.

I so wish I had read these reviews before dealing with this company. Not only was the customer service person rude (I wish I had her name), the glasses are terrible quality. I only clean them with the cloth they provided, but, within a very short time, they started having scratches. It's like the lens are plastic, not glass at all. Now, after a year, I have to tip my head around in different angles to see around all the scratches. I am a firm believer in, "You get what you pay for," so I should have had my doubts. Yes, these were cheap, but now I need a new pair of glasses. I didn't save a thing!

Beware of the Glasses.com Express shipping scam! Glasses.com charges $12 extra for "express" but expect to wait for much longer than 3-5 business days. And why business days? DHL works around the clock and delivers every day. This is a scam !

The coating on my prescription sunglasses started wearing off after a year. So they were unclear to see through. Seems the lens are cheap quality and are not worth the money. My older two prescription sunglasses from my local eye care center are still clear after 4 and 7 years. Don’t waste your money on this cheap quality product. Update: Glasses.com reached out to me June 2023 asking for additional details of my issue. I have done that and will see what resolution I get.

Ordered two pair of glasses. I paid for expedited shipping. Combined including insurance I paid out of pocket over $400.00 for the pair. At the time my glasses were to be shipped I received an email telling me that the one pair had lenses on back order and that they wouldn't ship until May 9th. May 9th would put them at 4 weeks out from my original order date. Had I been told that the lense were on backorder a day or two after my order was submitted I could have received a refund. Since they decided to wait which I'm sure was done on purpose to tell me two weeks later I can't get a refund until after I receive the glasses and return them. How does that make any since. So now we are looking at at around 6 weeks before I will receive a refund. That makes no since what so ever. I would not do buisness with this company again. They stopped taking phone calls and all customer service is done either by email or chat. That alone tells you how little they care about the customer.

On Friday April 15, 2022, I attempted to place an order with Glasses.com. I experienced issues with my payment method (Paypal). After several attempts, I decided to use a different form of payment. I was once again given the option to use Paypal. I proceeded to checkout and I thought my order was accepted. I received a notice from Paypal that I authorized $64.48 for Glassess.com, however my eyeglasses were still in the cart requesting payment. Due to the time of day I attempted to place my order, the facility was closed to correct this issue. I attempted to call them at the number provided on their website 800-452-7737. This number does not allow you to speak to anyone. It only directs you to chat or email. I proceeded to begin a chat only to discover that no one was available on Saturday. The hours of operation clearly show that they should be available to service their customers on Saturday until 5pm EST. This is a bad business practice. I proceeded to call Paypal with my complaint and unfortunately, because the charge is pending, I would have to wait 30 days for the authorization to fall off. On Monday April 18, 2022, I opened a chat session with Iyesha G. To no avail, I was informed that there was no order placed and I would need to complete my order. When I advised her that I have a pending charge for an order that did not go through, I asked if she could manually take the order, she stated they have no record of such a transaction and I would have to make another payment. I was also instructed to clear out my cookies. How was that going to resolve my current situation. I took screenshots of that chat for my records. I have ordered from Glasses.com in the past and it was never like this. I feel that we should have providers with integrity and are available and willing to assist us. I don’t feel that I should have to wait 30 days for some type of resolution on a product that they are emailing me about that is still sitting in my cart.

My nightmare started on February 11, 2022. I have a very long string of chats and emails with this company and still have no glasses. The first order was "lost" in the mailroom. I reached out to them after 2 weeks to find out what the hold-up was. That is when I was given that excuse. They said they would replace them with expedited shipping on Feb 28th. They have requested a copy of the prescription 4 different times now. Then I get an email saying they received the prescription and it has been sent to the lab. Then the order says processing but will change every day and say the expected ship date is 2 days from now. WORST COMPANY EVER!!! I do not usually order from a company without reading reviews first, but I did this time. STAY AWAY!