Glasses.comReviews of glasses.com

This is the worst experience I’ve ever had ordering glasses online. I have ordered from other companies in the past with no issues but my new insurance company uses this company so I placed my order. The whole process, from placing the order to receiving new glasses should be two weeks, supposedly, according to my order confirmation. So first off, when I put the order in the cart and added my insurance, the price went from 239 total to 407. WTH? So I removed my insurance and the price went back down to 239. Something definitely wrong with that but whatever. Next, I have to manually enter my prescription. Ok. But they never asked for a copy, or confirmation at any point…it’s a freaking prescription! From a dr…so you don’t need this? Or his name? Ok cool. Like I said, I have done this before and that’s definitely a first. Then I paid and received confirmation with the timeline. The first ship date comes up. Says still processing. I contact them via chat. Nobody available so I call. They tell me it’s running late but the lab will send me an email letting me know. 2 days pass. Nothing. Chat. Now it’s 2-3 more business days. That night I get an email stating my order will ship on the 27th of June. 4 weeks after I placed the order. I email. Customer service sends me a 40% off voucher for my next pair—-whatever —fat chance I will ever order from you again. Anyway, got an email last night stating they were shipped yesterday. The tracking button leads to UPS but it’s a postal service tracking number. The tracking number stills doesn’t work as of 7pm tonight, 24 hrs later. I’m not holding my breath after reading the reviews that my prescription will be correct, that they will last for the next year, or that I will even receive them at this point. I have reported them to the insurance company as well, even though they didn’t pay for any of this. They still refer their customers.

Website is ridiculously unstable. I've entered all the details for my new glasses and the add to cart button won't do anything. Started all over in another browser and got the same issue. Bye bye!

Horrible website. Glasses got delayed for a month and eventually order got cancelled. Never purchase from them again.

DO NOT USE THEM. Update: I ordered on May 20th, the shipping day was moved over and over. When I made the order, I read this would be a faster process. No more than 2 weeks. I had multiple chats to follow up, different excuses. When it was about 33 days in, I spoke with them, was told the glasses were sent back to the lab for not passing the test but that the glasses would be sent/shipped on June 23rd. I log in and see they still keep pushing the shipment date pass June 23. I call June 30th, they said that it looks like my order was lost in the mail room and the are CANCELLING IT. Mind you, they have my prescription, selected specifics, they can offer a good service and expedite it. But no, management canceled it. After I wait for a month + about 10 days. This company is beyond trash, and my health insurance had it on their list, BCBS insurance, do they even do their research because naively, I trusted they did their research on them. The reviews are terrible, and I should have looked. What a joke is this place and everyone managing it. Is this for money laundering? LOL, because this is really a trash company. Anyway, I called today to get my 14.99 for expedited shipping, will see if they make that impossible too. Edit: today 4/4/2023 i get a notification that i need to add more details or they will remove my review. Are you a trust worthy site? This store was beyond awful. And is trying to get my review down?

Their website is horrible. Unfortunately this is the only company I can use to order glasses online that my insurance will accept. I have been trying to log in on their website for 2 days now and am unable to do so. Every time I have gotten on their site I have encountered problems. Sent them emails and nothing has changed.

Do NOT order with them! They do not deliver when they promise and send ads to you 2-3 times aday!

I ordered Sunglasses w/readers on 05/10 and I still haven’t received them. Check order status there a different estimate day each day. I want to CANCEL this order. 1st I was told (via chat) they would be shipped on 5/23, 2nd 5/24 was told (via Messenger)it would up 10 working days to produce. Responded via Messenger at this point it has been 10 “working”. Going back and forth will messages and still resolution. 3rd attempted, 5/26 (via chat)now I’m being told it anticipated that they will be shipped on 5/31. Customer rep. estimated or anticipated are a play on words and not a definite answer and my order. The only resolution they are giving me to return whenever I receive my order it. Also I have to wait an additional 7-15 business after my return as been received. That will probably put into July 2022. I can provide copies of the chats if need be. It’s May 31st and my sunglasses are STILL IN PROCESSING and est. shipping is NOW JUNE 3rd.

My glasses were completed quickly...two weeks ago. Shipping was from GA to NY to NJ, then they disappeared for 4 days. I submitted a tracking request and my package showed up in San Francisco on Monday, where it has now stalled again. Delivery is now saying June 7th, it's MAY 26th! Almost a full month after I ordered my glasses. Did they only pay for the cheapest shipping possible?