Glasses.comReviews of glasses.com

Had a terrible time getting the website to work with insurance. Once it did finally pull up my account a few days later and showed insurance pricing while picking out frames, once I got to the checkout the price was completely different than the other screens showed. Would not recommend.

Horrible experience with website. I was unable to complete order and gave up.

How can I count the ways of what a disaster it was to deal with glasses.com the online application is absolutely puzzling. I'm now Albert Einstein but I'm pretty good at filling out forms. First off I had to discover after very much research that the discounts that they offer you negates your insurance so if they offer you a 35% discount and you take all the discounts when you go to check out you fine that you're $270. Glasses which put you under the cap that my insurance company offered is now $500 and something dollars. I called glasses.com spoke to a gentleman and I explained to him the problem I was having and it seemed like he was going to fix it like there was something going on that he knew that I didn't know we got the third base on our conversation the phone went dead disconnected I tried to call back for like 2 days and I swear to God they must have had my number blocked. I phoned I phoned I believe they're called Ahmed they represent Humana in Nevada and I'm explaining to this woman what's going on actually she's the one that told me about the insurance no insurance thing but it's like she was in advocate for them very nice very nice I was on a three-way conversation with her and glasses.com I thought this thing was going to get worked out I got disconnected again couldn't get her on the phone and couldn't get glasses.com on the phone. I finally talked to somebody and they said when you're checking out for the final time look up and it says insurance or no insurance I think it's either turns green for insurance returns like orange for no insurance that's what you have to do you have to make your decisions based on no insurance do not take the discounts if you have insurance and if you're trying to stay over the cap. After about 6 days I called glasses.com to find out where are my glasses were because after all the time I spent give it in my email given my phone number when I tried to login they didn't recognize my email. I finally got somebody on the phone and they said I have to send them a copy of my prescription and I explained well I filled it out online well we won't fill the prescription unless we see it once again there was nothing on the in the process that told me this is what I had to do so I take a picture email the prescription to them and about 6 days later my glasses arrive nice pair of glasses Ralph Lauren I kept under the 300 bucks with 274 they don't work I have progressive the distance part is like 90% and a Reading part I still have to use the magnifying glass to read the newspaper. Now here I am trying to get in contact with glasses.com and I can't I call Ahmed and they were no help and they tell me I have to call my insurance company Humana now let me say through this whole process I am a huge Humana fan if you're not satisfied with your insurer in any way during this reenrollment time check out Humana people are so nice but anyways I meant tells me to call Humana. I was going to call Humana anyways cuz I'm thinking well maybe I can get them to stop the payment no way Jose these suckers they had it submitted the day of the examination of the next day even the Pearle vision where I had my eyes examined they still haven't submitted their bill to Humana. So I'm going to fill out a complaint for fraud and I am going to see if I can present them with that and present them with a copy of the doctor's prescription and their prescription another prescription I'm talking about from them when they send you glasses they send you like a like a receipt you get in the supermarket and it has the you know the numbers on it I'm trying to think maybe well maybe the the math is like different like you know and distances miles in kilometers maybe that's why the numbers are so different I don't know maybe somebody out can't help me out here. So I'm going to send the email to rxeglasses.org with a copy of their prescription the doctor's prescription and a grief is some filing hopefully I can get some action from that. I haven't read anybody else's review because my nature reviews are inherently negative you really only write a review if you got it right so here we go. My name is Johnny Baskerville I'm in Las Vegas you can catch me at (oops no email). well I'm running out of room my mother always said I could talk a wild turkey team and I'm just proved it happy Halloween be safe peace. Oh yeah this is talk to text so if there's any glaring typos blame it on my New England accent. Oh yeah just a footnote so I called Pearle vision explain what happened asked him if I could send them an email with a copy of their prescription and glasses.com and maybe I could get some questions answered nope said I had to come down there I have mobility issues it's difficult. I mean these people are like car salesman now they give car salesman a bad name.

poor quality frame, lens did not fit in, i had thinnest lens and it cannot fit in the frame, logo was fall off on the frame too shame for the price.

I really wonder if they think sending 5 SPAM e-mails a day will get you to buy something. I am convinced they must be so bad they have to bombard their mailing list day after day with fake "sales" promotions, and the like. Big red flag, surely they also "share" your info with others for a price. Edit: So Trustpilot apparently allows delete for pay. I was told galsses.com wanted "more information" including my phone number, which if I fail to provide will result in my review being deleted. So much for "Trust"

I had ordered my glasses sept 7th 2022 … my estimated shipping date kept moving back every day I checked. It’s now estimated sept 29th but I’m sure that’s going to be pushed back again. I had contacted the company multiple times and instead of them communicating with me or contacting me about how my glasses supposedly “ broke twice” while being manufactured. ( which I found out by reaching out multiple times on separate occasions) and since I wasn’t even notified the first time it even the second time it happened they won’t even cancel my order or make it right. I had to cancel my card so they won’t take money from me ..they can kiss my a$$ .. in my honest opinion they probably forgot it lost my order and came up with these excuses. DO NOT ORDER FROM THIS SITE!!!

Really very idiot people working there they don’t know read prescriptions. Many times explain right side presbiopya and left side astigmatism they charge my card 3 weeks ago I didn’t get nothing just only many emails My prescription it’s wrong Cohen’s famous company how it’s wrong the prescription finally I cancel 5 orders contact lenses

I've done online ordering for my glasses for 12 years. This year I decided to try Glasses.com. when I received them t quickly tried them on and they fit fine but seemed a little off. I chocked it up to getting use to them. I took to long to have my optometrist check them out, both lenses were off and the reading portion was way off. Since I was over the 60 day return policy I'm stuck with unusable glasses. You would think the limit would be longer for manufactured defects. Anyway, I can't recommend they.