Glasses.comReviews of glasses.com

Absolutely poor product, lenses not done correctly and had to return. Going back-and-forth to get a refund. I will never deal with this company again.

Received glasses quickly was the only good part of the entire experience. Lens were blurry, requested replacement 4 times without response. Finally gave up & requested refund. Website states refunds issues within 7-10 days. Nothing. Contacted customer service who wrote, no - 15 business days. Still nothing after 17 business days, no response to my incessant emails asking where my refund was. Got on their chat only to discover they still hadn't even processed the refund. At long last the chat person "found the team responsible" and they processed my refund. Horrible follow through on requests. I will never purchase from them again. Bad product, bad customer service.

terrible customer service, doesn't know what she's doing. very unhelpful. Do not shop with them!

The WORSE company I've ever dealt with in my life!!! Ordered glasses in October, and after c several email attempts , i received a different answer every time, when i asked for an update. Finally i received an answer 10 weeks later saying they canceled my order since they ran out of stock of my glasses i purchased. Never received a notice, i had to email them to find out. I will NEVER but glasses from them again!

I paid a fortune for my glasses with special coatings (not sure they were there) and with the self tinting lenses. After a few months the lenses turn so dark I can hardly see out of them in the daylight, even in cloudy weather. Contacted them and they said they were not defective. Would not buy from them again.

I have two pairs of glasses that I can no longer use. The lens is made from inferior material and there are spots on the coating. The glasses are about a year old and so I can't return. I have an older pair that I got from cohen's optical and they are still good. I use progressive lenses and my lenses are expensive. I will not order my script lenses from this website again.

Buyer Beware I started my adventure 3 months ago. Since its been a joke. Starting with their website. Which pushes their app that they no longer support. So when I used the app. It gave me a delivery day. Delivery day comes and goes. Still haven't seen my glass. I paid for them, talk to customer service every Friday about them but everytime all I've ever heard is 2 or 3 more days. I get emails from these clowns every 2 or 3 days saying 2 or 3 more days too sometimes 2 or 3 a day. I was buying them for an October wedding, My birthday November and hoped by Thanksgiving, back in October. Now I'm just hoping for this year. I've had to order from somewhere else. No matter how many emails I get 90 days No glasses No excuses.

Ordered my glasses without insurance because I couldn't get that part to work. When they arrived, I couldn't see out of them. Took them to LensCrafters as the glasses.com website suggests and found out they put the line of sight closer to the bottom, not even the center, nowhere near where eyes would be. LensCrafters also said one lens had the prescription slightly turned. Then I tried to return the glasses and couldn't get the return label to load. They sent me another and I mailed the glasses. Six weeks later, no money back. I had to send several emails and call just to get my refund.