Glasses.comReviews of glasses.com

Placed my order on August 18 and according to the shipping I chose, the order was supposed to arrive on or around the 24. I waited, and waited, the 24th passed. I waited some more. Nothing. No update. No shipping information. So I use the website online chat to get more information. It takes me through several questions only to say it needs to connect me to an agent and tells me to wait. I wait, and wait, and then the conversation ends and no agent joins. So I call the help line. I get a bot. It takes me through several questions again, only to HANG UP on me when it thinks I’ve had all my questions answered. So at this point I’m irritated, but out of time to try to get into contact with someone that day, when, ALL of a SUDDEN, my order ships. I genuinely thought I had maybe been scammed out of my money and was never going to get my glasses. They arrived September 5.

Everything went wrong! It started with the wrong prescription to being used to send my glasses, hung up on twice by your phone system. Your rep transfer back into the queue to get hung up. Rep didn't send me the return label as she said she was. Had to do a live chat two days in a row. Now I have to wait for you all to void my insurance claim to get glasses to order another pair. At the end of all this, I still don't have glasses.

Awful experience. Two of my three pairs of glasses ordered didn’t ship with prescription lenses despite it showing up in my cart. In addition, customer service was of little help just telling me to send them back. They did offer a 40% off (with exclusions) coupon, which is hilarious that they assume I’d want to do business again with them, and an apology, a carefully crafted boilerplate apology. Then they overcharged my card, original charge being $300 then they tacked on an additional $140, causing my card to go over my limit. CS used a very robotic response saying it was how their payment system worked. Now I’m waiting to see if I’ll even get my money refunded or if I have to chargeback. Will never do business again with this company.

Can't see out of glasses. Prescription is not clear. Need to return for refund.

I ordered a pair of prescription glasses. I have waited over a month for them without any communication from the company since the original sales email. When I ask the chatbot about my order, it tells me to use different words over and over again. It says there is no order with my order number. I don't know if they will ever show up or how to get a response from the company. Next time, I will go to a local shop and deal with real people. I thought this might be faster but I was wrong.

The simulator needs improvements i ordered these glasses in hopes it would be accurate unfortunate i now have to send them back because the frames swallow my face

These glasses have one loose lens and one seated lens, I requested an exchange and neither lens is seated in the second pair both lenses are loose. have to return both, they did rush me a second pair to correct the first pair.

The lenses were not cut properly. The return process has been a nightmare. I was told it would take 1-2 days to receive a return shipping label. The next day I received an email instead asking if they could do an exchange instead. I said "no, I want to return the glasses". Then, another email was sent saying they attached a return shipping label, however, no label was attached to the email. So, now I sent an email reply telling them there was no shipping label attached. I will not purchase through this company again.