Glasses.comReviews of glasses.com

I am extremely unhappy and dissatisfied with my experience and the level of customer service from glasses.com. As a recommended vendor of my insurance provider, I was expecting a level of service and ease that would benefit using an online retailer vs. visiting my local eye care provider. However, this experience has been a complete waste of time. Placing my order on February 2, I fully expected to receive my prescription glasses within a week’s time. However, the glasses were never noted to be in a status other than ‘Processing’. No further updates or emails were ever sent to note any issues with my order. In fact, I had to continually call and check on the status because the date of shipping kept slipping. First the website noted the estimated shipping date was February 11, then each day the date slipped until today when it noted February 15, almost a full two weeks after my initial order date. I called once to request an expedited shipping of my order when I saw that the shipping date would be later than expected. At no point during the call was it noted my frames were out of stock. A second call on the 11th later confirmed my frames had been out of stock, causing the delay, but the associate assured me the frames were back in stock and would be in process and shipping on the 13th. Today, that shipping date changed once more, precipitating a call to check on the order status, only to be told the frames were not in stock and no timeline was available. Again, at no point was a proactive email or notification sent about this order. The abysmal customer service and notifications from glasses.com prompted me to cancel my order and demand a refund. I still have yet to receive confirmation of that refund. In fact, my order still shows as in processing despite the online agent assuring the order was cancelled. Additionally, the website still does not list the frames as out of stock, which is misleading to the customer. An online web retailer should have more technology and tools available to support the customer than what I have seen from glasses.com today. Glasses.com should learn from your competitors, such as glassesusa.com, as this is where I have taken my business due to their superior experience online.

If there would have been 0 stars I would have given that. Ordered December 28, 2022 estimated delivery Jan 12th and today is feb 9th and when I called them today they are saying the frame is out of stock and we don’t know whether it will be back in stock or not. They are just looting money from people

Absolutely garbage. I ordered glasses on Jan 5th and I still haven't gotten them! I've been told by one worker they are out of stock (yet they are still listed as available on the website) and by a different worker that the lab is just slow at making glasses. No idea what to do but this is horrible service. Just go with Zenni. I promise it'll be better with them!

DO NOT ORDER FROM GLASSES.COM. I ordered matte tortoise brown Oakley Holbrook RX's. Not only did it take two weeks to send after pushing the delivery date back over and over, they sent me a black camouflage version in a VALENTINO case! When I contacted customer service the agent had the nerve to tell me they shipped me the tortoise brown glasses. THEY WERE IN MY HAND AND SHE'S TELLING ME WHAT COLOR THEY ARE. Horrible, experience. Glasses.com sucks.

I placed an order for store pick-up and had to select a store in order to place the order. A few days later, a customer rep emailed me for an address since they had no idea where to send my order... I ended up asking them to cancel my order as it took them over 2 weeks to confirm shipping. Confirming the cancellation also took several days. Two weeks after they confirmed the cancellation, I received an email that my order shipped. Of course, they didn't cancel! BY FAR THE MOST ANNOYING CUSTOMER SERVICE TEAM. They don't communicate internally or with customers. They don't solve problems. They create problems. What a big waste of time. DON'T SHOP HERE!

This company will hold you hostage, I ordered 2 pair of glasses on Jan 3rd 2023, my order didn't ship by the original ship date or the 7th communicated ship date. When I asked to cancel, so I could go to a reliable provider, I was told they only cancel up to 1 hr after the order was placed. HOSTAGE NEGOTIATOR NEEDED!

I placed an order for a pair of progressive lens prescription Oakley, Holbrook sunglasses on 19 November 2022. The billing to my charge card was completed on the 28th of November and I had to call them a couple of times because the shipment was delayed by them. I finally received them on approximately the 9th of December and the reading portion of the lenses were down so low that in order to read, I had to lift the glasses up off of my nose approximately 1/2inch. I called and initiated a return for a full refund. Glasses.com emailed me a USPS return label and I mailed the Glasses back. USPS Tracking showed that the package arrived at Glasses.com and were signed for by one of the office personnel on 13 December at 1:17pm. Since then I have called their customer service 5 times and was told each time that my refund of $236 was issued on 19 December. I called again yesterday and after speaking with a customer service representative was told that she just issued my refund and it would take 3-5 days to show up on my credit card. I asked to speak to a manager because I wanted to know why I was lied to on all the previous calls. She transferred me to a man who was very difficult to hear due to him mumbling and apparently not using his microphone properly. After asking him why I was lied to on all previous calls, he had no reason other than Gass lighting me and mumbling utter nonsense. Either this company hires extremely incompetent personnel or is blatantly scamming consumers. All I can do is warn future customers of the problems they will most definitely encounter if they order from Glasses.Com. Just for added information, Glasses.com does not send any emails to confirm receipt of returns, confirmations of refunds made or any acknowledgement of customer contact. I'm sure this is purposeful as many customers don't want the hassle of pursuing legitimate refunds. Update: Glasses.com just replied to my review after almost six months!!! Now they want me to waste more of my time by providing them with all the information I previously provided. Apparently Glasses.com thinks that all of their customers are complete fools. I refuse to waste any more time and will not change my rating. The only change I would make would be to drop the rating from 1 to zero but, unfortunately, 1 is the lowest rating allowed.

Okay order my first pair of glasses, usps or ups lost them, took me 3 days fighting with them to resent me a new one. When I got it, and it was wrong lenses in them. I had to go back to the doctors office and and pay another copay to figur this out. When I requested for a return I was told that I'll get my money back in 10 days, 12 days later they are saying another 5 busines days. In mean while I order another pair from them it got lost in transit again, I understand it's not their fault, so insead of sending me my glases they started the same BS like last time. I better go somewhere else next time.