Glasses.comReviews of glasses.com

I placed my order for prescription glasses 10 days ago and received confirmation. Two days later, I get an email telling me my glasses will be delayed by 1-2 days. I have been waiting on an update and haven't gotten one, so I reached out to customer service via chat. Maria tells me that my order is actually delayed by 2 weeks because the frames are out of stock. I tell her, there was no mention of that on the website or I would have gone with another frame. She just continues to repeat herself. "I apologize for the delay, but restock takes 2 weeks". Why are the emails I am receiving not saying the same thing? Why was there no note on the website telling me they are out of stock? My expectations would have been a lot different if the information being provided was consistent and accurate. I am very disappointed.

I had recently ordered a pair of glass, got here quicker than I expected. So decided to order another pair and unfortunately it has been a month and still nothing, each time I email I get the same thing. We apologize for the inconvenience. Nothing else. I paid over 100$ for my glasses and if and when I get them it will be the last time.

Just selected a pair of glasses, entered my insurance info and prescription and PAID for them. Only to have glasses.com send me an email that the glasses would be delayed. Then another day or two passes and I get a cancellation notice from them. I thought it was a hoax. Found out they cancelled it, no apology when I called in. Rep said they can no longer get the same glasses. She didn't even try to save me as a customer or offer any incentive to select another pair. Horrible customer service. I'd avoid them like the plague!

My experience is very unsatisfactory. I got a scratch on my car's hood after changing the windshield. And the two people who worked after changing the windshield disappeared without contacting me. My car was parked in the parking lot of the mall. I complained by e-mail, and they said they didn't make such damage, asking me to send you a picture of the car before the replacement of the car windshield. It was a really ridiculous and disappointing company. If anyone tries to get their car windshield replaced through glass.com, I would definitely not recommend it. It's such a company that is really the worst service and suspicious of consumers.

I didn’t have trouble using my glasses. It wasn’t till about a year later that, the progressive lenses I thought I had paid for (extra mind you) were just regular lenses. I found out when I got my annual eye check up and they tested my lenses. I chatted with a rep from GLASSES.com and complained. Because it’s been more than $60 days they could do nothing but, offer me a coupon. Then, told me that I should have had it checked to make sure everything was ok. It shouldn’t be my job to ensure that progressive lenses were put in. It’s your techs. I loved how they turned it around and put the blame on me because they cheated me.

horrible return policy, return label is never received, cannot actually get someone on the phone. why are they still in business?

Absolutely DO NOT waste your time buying from here. Spent almost $500 on prescription sunglasses, and they sent them thrown in a mailing box without a case, cloth. No protection around the glasses. I’ve tried contacting customer service many times with no responses to my email or chats. And one of my lenses is patchy. WORST CUSTOMER SERVICE EVER!!! Go somewhere better!!! After reading others reviews not sure I want to even have them sent back.

I've used them in the past and they were just ok. Now it's impossible to talk to anyone and it has to be a chat. They don't care to understand any issues and don't help. I got a pair of prescription sunglasses and they came with the wrong lenses. They just kept telling me email them with my invoice but that'll take 48 hrs etc. Nobody helps or gives a crap. They are barely sunglasses, as they are light tinted and not green solid like it states. Now I get a hassle of sending them back. Never again!!!!