Glasses.comReviews of glasses.com

Ordered sunglasses and when I opened the box, one lens was completely popped out from the frame and when I went to pop it back in, the other lens popped out. I've tried for an hour now to get the lenses to stay in the frames but I cannot. Upon going back to the website to try to get a refund, it keeps giving me an error 404 page. I'm convinced this is a scam, stay the hell away from this sketchy website.

I've been a customer for years. When their website had a glitch and I couldn't make my order, they refused to do anything. One simple little fix, less than a minute of their time, and they couldn't bother responding. I spent over an hour and a half on their chat window, having to respond within 2 minutes or they assume I'm no longer waiting and disconnect me. I wasn't able to work or so much as get up to pee because they were holding me hostage on their site with the constant threat of disconnecting me. I never received any response other than that threat and telling me *I* need to continue to prove *I'M* still here, when they can't even have the decency to tell me anyone was ever coming. I had to go back to work so all that time was for nothing when I had to leave. Hundreds of dollars in past orders, exclusive to this site and this site alone, never buying from anyone else. They couldn't have the respect to even tell me to go (bleep) myself and that no one was ever coming. I had to not leave my computer or their chat window because they constantly sent random threats of closing the chat if I didn't prove I was still waiting. But they didn't respond, never attempted to respond, told me they weren't going to respond, a time they get around to responding, acknowledge my existence in any way or made any attempt to help, but did work take make my life as difficult as possible. They couldn't help me, but they could constantly keep demanding of me, prove myself, keep me there. If they put a tiny fraction of the work they use to make demands of me into helping, I would have made my order by now. They lost my business this time and in the future. I was loyal to them, but now I wouldn't take the damn glasses for free from them. It took me all of a minute to order the same pair of glasses elsewhere, without issue, and I paid nearly $100 less. If you want a place easy to use, a place with any existing customer service, a place with fair or competitive prices, don't use Glasses.com. If you're wondering where I found the glasses I did order, the exact same pair for nearly half the price and from a place that is quick and user friendly, it was Fashion Eyewear.

Ordered a pair of prescription glasses with Oakley Authentic lenses, was sent a pair that were not authentic (no etched Oakley logo was one clue, the work order also showed no evidence of the upgrade). After a bit of back and forth, finally was able to return them for a replacement. Received the second pair, also NOT Oakley Authentics. At this point, only two explanations; they are incompetent, or they think I am ignorant. Neither one is acceptable. Only reason I am not giving one star is because I haven't lost any money in this ordeal, just a waste of three weeks. Update 8/22: Funny how they will reply within the comments with an email address to respond to as if they care, but won’t respond back (eight days later and counting). It’s now been over five weeks with no glasses or money, and they received my second return over two weeks ago. Downgraded from two stars to one since at this point I'm not sure I am actually going to get my money back. Which is a little ironic since my vision plan and glasses.com are owned by the same corporation.

I purchased glasses in April 2023. Right after receipt of glasses I notified Glasses.com that glasses were totally wrong. I was then told to resend prescription which I did on April 26 2023. Since then total silence. Was told by Glasses.com through trust pilot to resend all my info which I did and was told that someone would contact me in regards to my request. Nobody did. I requested that my insurance to be reimbursed but nothing happened. This company is the most uncaring terrible customer service company I have ever encountered. I can't get new glasses since glasses.com is sitting on my insurance money. I can't see can't do my regular daily routines do to the uncaring attitute of Glasses.com Only thing I got is a response through Trust pilot since I left a bad review. .uch todo about nothing Still have not heard back from Glasses.com Bs company and customer service

Went to purchase glasses, without my insurance, the total was $332, which includes glasses.com charging for their lens brand, the generic lens. Once I added my insurance, which gives me the frames free with a $15 copay and my lenses are completely covered, except for the transitional part, the cost went up to $345.00. I contacted customer service and they said, they are just offering a 40% discount, which does me no good since my coverage is way better than 40% off. Additionally, the price they charge for the features doubled once you add insurance. In-store, I have never seen prices double once insurance is added. It sounds like they are ripping people off.

Glasses.com sent me a notification that my glasses shipped on 6/27/23 and I have yet to receive them. I paid for express shipping. The first representative told me they would arrive June 30 or July 1. When that didn't happen, I contacted them again. This time, a representative claimed my order was lost. I asked how long it would be to replace them and was told up to 7 business days. I requested them to rush the order and got no response. In order to make this right, the company would AT LEAST refund my shipping charges and ideally offer a full refund or a complimentary pair of glasses

Never received my order. Customer service is atrocious. No way of talking to customer service you are sent to chat line which is a bot.i am going to contact my credit card company to get refund

At the moment they are Holding money for returned glasses for 3 weeks already. Ofcourse I'm afraid already to buy from them again.