Glasses.comReviews of glasses.com

I literally just ordered last night and I’m already regretting my decision to use them. I made a mistake in my prescription and noticed after I ordered… well I ordered out of their “customer service hours”. But No worry the website says I have an hour after ordering to make changes… well that was never an option given on the website nor do I t give an option to cancel the order to resubmit the correct one. So I had to wait for customer service to open this morning and I asked if they would cancel it so I can submit the right prescription and all I got was “no it can’t be canceled it’s already processing” so now I have to wait for them to make them, ship them and then return them. What a waste of time. Very disappointing. Definitely take your business elsewhere.

I purchased glasses with superior extra thin lenses, transition, and blue light filtering due to my high Rx and they sent me super thick non transition lenses! I initiated a return and will update my experience once the return of the incorrect glasses and receipt of correct glasses is complete. 2/7/24 Update-They sent me the SAME glasses! Reporting them to the BBB and filing a fraud dispute. I will never purchase from glasses.com again.

I NEVER write reviews because nothing could be that bad that I would have to warn other people about to the point I set out time to do this but I WILL because honestly this company can f*** all the way off I ordered my glasses 01/03/2024 I was told I would get them 7-10 business days. I have had ZERO response about my estimated ship date. They were quick to take the money tho but not quick to send out my glasses. These are a MEDICAL necessities. Why they think they can give people the run around is absolutely absurd and those forgein chat reps are just as worthless as the company. After im done here I’m going to the BBB because these people are unprofessional and should be hep accountable for RIPPING people off. My recommendation TAKE YOUR MONEY ELSE WHERE

Their website is atrocious! It was very slow in navigation and it kept changing my personal information and removing my correct birthdate. I am still waiting on my delivery and the tracking has been changed 10 times already. Poor, poor experience! I will be using another company next time. I find it interesting that you can't leave a review on Google either as they must have turned off the comments.

My glasses were supposedly no line bifocal. Oakley frames, clear finish. Noticed the glass insert area of the frames were cracking very early on. I also thought (first time bifocal glasses) something wasn’t quite right with my prescription. I had a new prescription written a couple of days ago, and my optometrist read the lenses in my frames from glasses dot com. There are, in fact, single vision lenses. Additionally, we are fairly certain they aren’t genuine Oakley frames. Do not trust your vision to these people.

Product never arrived - ZERO communication. I waited 3 weeks after my order to reach out to their customer service. Turns out my order was lost in transit, but no one bothered to tell me. They then say they would redo my order, but the frames I chose are no longer in stock (odd, since everywhere else I've looked has them). Add insult to injury, my insurance company now thinks I've used my accommodation for the year.

glasses feel cheap like they’re a party accessory and even make a noise when i’m cleaning the lenses. the glasses film was also pealing from the outside

I wish I had read this review board before I ordered from Glasses.com. Their phone system does not actually allow you to talk to a person. If you do get lucky enough to fool the phone system into connecting you, they will hang up on you. Chat is not any better. After chatting with an agent for over 20 minutes, finally getting her to the point that she could assist, she abruptly ended the chat with no resolutions. The glasses I ordered did not work for me. Took me numerous tries over several days to figure out how to fool the sytems to accept my return. First it said my glasses were not eligible for a refund when their website says 100% money back guarantee within 14 days of receipt. This company should be reported to the BBB.