Glasses.comReviews of glasses.com

The service and products are great as long as there are zero issues. If there is an issue, it's really difficult to get support and service. The phone number is fully automated with no live person. And the chat features and support are limited. Basically, if there is an issue return it. If it's great, then it's great.

1.) The glasses arrived a day later than indicated, and I paid for expedited shipping. 2.) The frames are CROOKED and ill-fitting! How did these get past "quality" control? 3.) I would have liked to exchange these for a different frame, but that is not an option!

I ordered two pairs of glasses on Jun 15. One pair was delivered within 5 days. The other pair has not been shipped after 25 days. The estimated shipping date keeps on postponed by one day in my account. I have contacted the customer service. They said that if I didn't want to wait, they could cancel it. I replied that I could wait but requested a more accurate update of the shipping date. I think my request is reasonable. However, it has been a silence since I last contacted them more than a week ago. The only difference I have noticed is that the shipping date was backdated by one month. For instance, today is July 9 and estimated date for shipping is June 11. Yesterday it was June 10. It is ridiculous.

its my first time ordering online and feel like the vision is kind off- Think next time will go in to a store

Frame earpieces are different lengths. Where is your quality control? If you don’t make it right, won’t buy from you again.

I was heavily relying on the glasses ai being accurate and true to the way it looked on my screen but it doesnt do it justice. Either yall get rid of that software, upgrade it, or do something else with it but its not accurate whatsoever. The lenses are good though i ordered the ones that changes shades and its okay, it could be quicker.

Glasses came early and they looked great. But the prescription was way off. Everything was lopsided and they gave me and instant headache.

late arrival