Glasses.comReviews of glasses.com

It took over 3 month for this company to respond. No help yet. Fix the problem and do my glasses right

First of all they entered my prescription information incorrectly, they had the script on hand. They charged me over $200 and then sent me an email telling me that all I had to do was pay an extra $13 (by following a link) and it would be all straightened out. However, that link brought me to a page where they wanted me to pay for the full order again without any credit due. I tried calling their customer service line and it was a complete joke. It was nothing but an automated system. I called 5 times and couldn't get a live agent on the phone. I emailed them, no response. I ended up sending my order number to them 12 times in their "chat" option, which again isn't manned by an actual person. It was all AI. I just kept typing cancel my order, at least 8 times, before a chat representative came on the line. She ended the chat before telling me if my order was cancelled or not. I checked the website and it says my order has been cancelled and they will return my money to me within 7-10 BUSINESS days. Wouldn't recommend them to my worst enemy. If you ever need customer service, you are in trouble.

This was a new prescription that my glasses were supposedly made to but they are not functional. I have switched back to my old glasses since I can read so much better. Also , the new glasses slip down all the time. These frames just aren’t good. Not glasses.com’s fault, just a poor design.

Just don't! Ordered a pair of frames end of December, 3rd week of January started asking for ETA, got snippy response it was in "transit" and I should check the tracking that I was never given..2 weeks later still waiting... They now offer me a replacement... Again never received... Ask for a refund it will take them 8 weeks to process!!!!! In the meantime I got 4pairs from Vooglam in less than 2 weeks for less than that one frame from Glasses.com

Terrible, my legitimate insurance information was not accepted, I was offered a 40% discount for my "troubles", when I entered the given code for the 40% discount, the online 40% discount price of $530.00, (laughable) was removed, jacking the $530.00 price (with the 40% applied) to $750.00? (in what world do eyeglasses and lenses cost $750.00?????).

Ordered 1st pair. Came with a cracked frame. Customer service was nice. However that was after they told me I’d have to wait 10 days for my insurance to release the claim on my prescription. I said screw it and against my better judgement, got a 2nd replacement pair ordered. Got that pair, they came scratched right out of the box. Called again and got a 3rd replacement pair ordered. Got that pair and it supposedly had all the bells and whistles (scratch resistant coating) due to it the issues with the first 2 pairs. Now, I’ve worn glasses for 30 years. NEVER had a pair that scratched as easily as these. Almost never had scratches going through a traditional eye doctor. A couple months in, I’ve got more scratches than I can count. These glasses are not worth the price. Pay more and go through your local eye doctor. UPDATE - Through this review I was asked to provide my contact number from/to Glasses.com to discuss. I provided that 3/25 and it is now 4/3 with no response. Seems that request was only cosmetic in response to this review.

I had to send back my order 2 times and it still does not fit roght

I never got my order even though it’s indicated that it was delivered